Resideo experienced a minor incident on August 11, 2025 affecting 3rd Party Services, lasting 1h 5m. The incident has been resolved; the full update timeline is below.
Affected components
3rd Party Services
Update timeline
- monitoring Aug 11, 2025, 06:42 PM UTC
AT&T SIM provisioning is experiencing some issues. Users may experience SIM activation delays, but the issue is not expected to impact new installs. We sincerely apologize for any inconvenience caused. We have raised a ticket with AT&T and the issue appears to be recovering. Alarm Delivery is not impacted.
- resolved Aug 11, 2025, 07:47 PM UTC
All systems are operational.