Resideo incident

Resideo Smart Home App

Major Resolved View vendor source →

Resideo experienced a major incident on December 1, 2025 affecting Resideo Smart Home, lasting 31m. The incident has been resolved; the full update timeline is below.

Started
Dec 01, 2025, 05:23 PM UTC
Resolved
Dec 01, 2025, 05:55 PM UTC
Duration
31m
Detected by Pingoru
Dec 01, 2025, 05:23 PM UTC

Affected components

Resideo Smart Home

Update timeline

  1. identified Dec 01, 2025, 05:23 PM UTC

    Resideo Smart Home App - setpoint changes failing Some users may experience an error when attempting to change their temperature set point via the Resideo Smart Home app. An issue was observed during our scheduled maintenance, and we are actively working on a resolution. New device registrations, and other app services are not impacted. Your device will continue to operate normally, and can be controlled manually from the device screen Thank you for your patience while we address the issue

  2. resolved Dec 01, 2025, 05:55 PM UTC

    All services are running normally.