Resolved after 55 minutes, affecting Security Products and Peripherals and First Alert App, on March 10, 2026.
We have identified an intermittent issue affecting a small subset of VX camera users within the First Alert app. The behavior appears to impact iOS users only. The issue typically occurs when a user begins a live stream, then places the app into the background, and later returns it to the foreground—at which point the app may close unexpectedly. Our teams are actively working on a resolution, and we apologize for the inconvenience this may cause.
Affected components
Update timeline
- investigating Mar 10, 2026, 02:56 PM UTC
We are aware some of our customers are experiencing issues with our application and VX cameras. The teams are aware and investigating. We apologize for any inconvenience this may cause.
- identified Mar 10, 2026, 03:23 PM UTC
We have identified an intermittent issue affecting some VX camera users in the First Alert Application. Our teams are actively working on a resolution. We apologize for the inconvenience.
- identified Mar 10, 2026, 03:43 PM UTC
We have identified an intermittent issue affecting a small subset of VX camera users within the First Alert app. The behavior appears to impact iOS users only. The issue typically occurs when a user begins a live stream, then places the app into the background, and later returns it to the foreground—at which point the app may close unexpectedly. Our teams are actively working on a resolution, and we apologize for the inconvenience this may cause.
- resolved Mar 10, 2026, 03:51 PM UTC
Systems operational.
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