Resideo experienced a major incident on October 29, 2025 affecting 3rd Party Services and Resideo Smart Home, lasting 6h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 29, 2025, 05:33 PM UTC
Microsoft Azure and 365 are experiencing system degradation. Resideo App users may be experiencing login issues. We will provide updates as they become available.
- investigating Oct 29, 2025, 05:42 PM UTC
Resideo App users may experience difficulties logging in, we apologize for any inconvenience.
- identified Oct 29, 2025, 06:02 PM UTC
Pro Series Panel Firmware Update Advisory Dealer-initiated firmware updates for Pro Series panels—including those currently in progress—may encounter issues due to a widespread Microsoft Azure outage. We are actively monitoring the situation and will provide regular updates until it is resolved. Note: Alarm delivery remains unaffected.
- identified Oct 29, 2025, 08:14 PM UTC
Due to the widespread Microsoft Azure outage, dealer-initiated firmware updates for Pro Series & VistaH3 panels—including those currently in progress—may continue to encounter issues. The Microsoft service disruption is also impacting Resideo.com, Partsfinder.com, and BRKelectronics.com. Microsoft is currently making efforts to stabilize their systems and are observing some progress; they have stated: "At this stage, we anticipate full mitigation within the next four hours as we continue to recover nodes. This means we expect recovery to happen by 23:20 UTC on 29 October 2025." We are actively monitoring the situation and will provide regular updates until it is resolved. Alarm delivery remains unaffected.
- resolved Oct 29, 2025, 11:35 PM UTC
All systems are operational.