Resolved after 4 hours, affecting 3rd Party Services, on October 20, 2025.
As a result of the AWS outage earlier today, the First Alert by Resideo mobile application is experiencing degraded login performance, with login times extending up to 90 seconds or longer. For users unable to login, devices can still be controlled manually. Resideo Pro Portal logins may also be intermittently affected. Alarm Delivery is not impacted and all other services are operating normally.
Affected components
Update timeline
- identified Oct 20, 2025, 06:49 PM UTC
As a result of the AWS outage earlier today, the First Alert by Resideo mobile application is experiencing degraded login performance, with login times extending up to 90 seconds or longer. For users unable to login, devices can still be controlled manually. Resideo Pro Portal logins may also be intermittently affected. Alarm Delivery is not impacted and all other services are operating normally.
- identified Oct 20, 2025, 07:15 PM UTC
As a result of the AWS outage earlier today, the First Alert by Resideo mobile application is experiencing degraded login performance, with login times extending up to 90 seconds or longer. For users unable to login, devices can still be controlled manually. Resideo Pro Portal logins may also be intermittently affected. Alarm Delivery is not impacted and all other services are operating normally.
- resolved Oct 20, 2025, 10:49 PM UTC
All services are running normally
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Amazon Web Services