Resideo experienced a minor incident on February 10, 2026 affecting 3rd Party Services and First Alert App, lasting 6h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 10, 2026, 05:37 PM UTC
First Alert App users may be experiencing multiple "device offline" alerts, or device state in App (online/offline) not matching device due to a 3rd party issue with Microsoft. We have raised a ticket with Microsoft and are working closely with them to keep apprised of the current state of their investigation. Please note that if your device is impacted it will continue to work and can be controlled locally, but in app control and notifications may be impacted. We apologize for the inconvenience.
- monitoring Feb 10, 2026, 09:21 PM UTC
Microsoft is reporting all systems are currently operational and we continue to see steady recovery of our platforms and services. We will continue to monitor the situation for full stabilization.
- resolved Feb 10, 2026, 11:48 PM UTC
All systems are operational. We will continue to monitor.