Resideo had 44 outages in the last 2 years totaling 3811h 59m of downtime — averaging 1.8 incidents per month.
There were 44 Resideo outages since December 3, 2024 totaling 3811h 59m of downtime. Each is summarised below — incident details, duration, and resolution information.
Our live chat support is currently down due to a 3rd party issue. Our phone support lines and social support are fully operational. Thank you for your patience, we apologize for the inconvenience.
All services are running normally.
We are aware of an intermittent issue affecting events/notifications for TC2. The team is actively investigating, thank you for your patience as we work to resolve. Alarm delivery is not impacted.
All services are running normally.
Our live chat and social support options are currently down due to a 3rd party outage. We are working with the vendor to restore services. Our phone support lines are fully operational. Thank you for your patience as we work to resolve with the vendor.
All systems are operational.
We are investigating some issues impacting the Total Connect 2.0 functionality. This may affect your end user's remote capability and appears to occur only with a limited population of Android users. Please log into the TC2 website for more details. There is no impact to alarm delivery. We appreciate your patience while we work to resolve the issue.
All services are running normally.
System Affected: AlarmNet, TC2, Compass Connectivity Alert Details: We are investigating connectivity failures some users may experience with remote connections from AlarmNet 360, Total Connect 2.0, and Compass. ALARM DELIVERY IS NOT IMPACTED
All services are running normally.
We are investigating potential communication impact to some AlarmNet accounts using the LTEM-P communicator. We are investigating at a high priority and apologize for any inconvenience. At this time we appear to be recovering and are working to fully restore as quickly as possible. Alarm Delivery is not impacted.
**All services are running normally.**
We are aware some of our customers are experiencing issues with our application. This may impact logging in and controlling your devices remotely. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may cause.
All services are running normally.
We are aware of an issue affecting our support phone numbers. We thank you for your patience as we work to resolve the situation as rapidly as possible. Please accept our apologies for the disruption.
Phone system interruption is resolved, all systems are operational.
First Alert App users may experience issues registering devices. Our team is aware and taking action to resolve the issue. Thank you for your patience, we apologize for any inconvenience experienced.
Systems are operational.
TC2 Push Notifications: Some users may be experiencing issues. Microsoft informed us of an issue observed on their end and are currently deploying a fix. Thank you for your patience, and we apologize for any issues you may experience.
Received confirmation from Microsoft, issue resolved. All systems operational.
We are aware some of our customers are experiencing issues with our application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may cause.
All systems are operational.
Some users may experience degraded performance in connecting to Verizon LTE communicators via AlarmNet, Total Connect 2.0, and/or Compass remote commands. This can result in no response to remote tests, connections, and inability to arm/disarm via Total Connect. Alarm delivery is not impacted. These devices remain connected to the network and will send locally generated alarm signaling. We appreciate your patience, our team is actively investigating. We will continue to provide updates until full functionality is restored.
Update: Some users may still be experiencing intermittent degraded performance in connecting to Verizon LTE communicators via AlarmNet, Total Connect 2.0, and/or Compass remote commands. This may result in various commands responding intermittently, such as panel login, changes to a panel, arm/disarm and failure to load panels. Our team continues to actively investigate the issue. We are actively engaged with Verizon's Technical Team. We will continue to provide updates until full functionality is restored.
All systems are operational.
We are aware some of our customers are experiencing login issues with our Total Connect Comfort (TCC) application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience experienced.
We are aware some of our customers are experiencing intermittent issues controlling their thermostats remotely with our Total Connect Comfort (TCC) application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience experienced.
Server under maintenance - Some users may experience temporary issues. We expect the access to return very soon.
Service is Fully Operational - All services are running normally
PRODUCT ALERT: Peripheral Wireless Touchscreen (PROWLTOUCH & VISTAHTCHWLC) We are investigating an error reported by PROWLTOUCH and VISTAHTCHWLC wireless touchscreen keypad users pairing with PROA7 / PROA7PLUS / VISTAH3 panels. The PROWLTOUCH and VISTAHTCHWLC wireless touchscreen keypads may display a failure mode indicating 'Decryption Unsuccessful'. If this error occurs, the keypad will be unable to pair with the security panel and should be replaced. We are collecting more details for investigation and are actively working to resolve the issue. If you experience this situation, please contact support at 800-645-7492 to help further our investigation. We apologize to affected users for the inconvenience. ALL FUNCTIONALITY AT THE PRIMARY SECURITY PANEL, INCLUDING ALARM DELIVERY IS NOT IMPACTED.
AN360 is operational.
First AlertApp, Resideo App, VX series devices: We are aware some of our customers are experiencing issues with our applications. Your device can still be used directly. We apologize for the inconvenience this may have caused.
All services are running normally.
We are aware some of our customers are experiencing issues with our First Alert application, including email and push notifications. Your device is still operating, and can be controlled locally. We apologize for any inconvenience this may have caused.
This issue is resolved.
We want to inform you about a potential issue with your L1 and L2 Water Leak and Freeze Detector devices. Some users may notice their devices showing as "offline" in their mobile apps. To resolve the "offline" status, please press and release the button on the side of your device. A light will appear on the device. The device will show online in the app within 2 minutes. We apologize for any inconvenience. We will continue to investigate and provide further updates.
We want to inform you about a potential issue with your L1 and L2 Water Leak and Freeze Detector devices. Some users may notice their devices showing as "offline" in their mobile apps. To resolve the "offline" status, please press and release the button on the side of your device. A light will appear on the device. The device will show online in the app within 2 minutes. We apologize for any inconvenience. We will continue to investigate and provide further updates.
Update: L1 & L2 Water Leak & Freeze Detectors showing as "offline" in their mobile apps. Your device will report & audibly notify you of any water leak events. Any temperature, humidity, or low battery alerts will not occur until the device is back online. To resolve the offline status, press & release the button on the side of your device. A light will appear on the device. The device will show online in the app within two minutes. We apologize for any inconvenience.
All services are running normally.
We are aware some of our customers are experiencing issues with our Total Connect Comfort (TCC) application. The thermostat can still be used directly to control your heating and cooling system. We apologize for any inconvenience this may have caused.
Systems are operational.