Resideo experienced a major incident on August 18, 2025 affecting 3rd Party Services, lasting 22h 27m. The incident has been resolved; the full update timeline is below.
Affected components
3rd Party Services
Update timeline
- monitoring Aug 18, 2025, 03:41 PM UTC
Verizon SIM provisioning is experiencing some issues. Users may experience SIM activation delays, but the issue is not expected to impact new installs. We have raised a ticket with Verizon and will continue to monitor for updates. Alarm Delivery is not impacted.
- resolved Aug 19, 2025, 02:09 PM UTC
All services are operational.