Resideo experienced a minor incident on August 21, 2025 affecting Total Connect 2.0, lasting 3h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Total Connect 2.0
Update timeline
- investigating Aug 21, 2025, 09:32 PM UTC
We are observing failures and delays with status updates to Total Connect 2.0. This can cause errors to occur in the TC2 app when trying to arm/disarm via Total Connect, which are observed even if the action succeeds at the panel. This can also cause delays or failures to receive the related notification for the arm/disarm event. We are working to restore as quickly as possible and apologize for the inconvenience. This does not impact alarm delivery or other services.
- resolved Aug 22, 2025, 12:53 AM UTC
All systems are operational.