Proof Outage History

We have identified the issue and a fix is being deployed.

Beginning around 11:00 AM ET, we noticed a situation of degraded performance in our primary KBA service provider which resulted in some transaction recipients not receiving KBA questions. This can impact some user's ability to enter a meeting with a notary or result in a delay in entering a meeting. Our engineering team is actively investigating and we will provide more details as we have them.

The 3rd-party vendor continues to make progress in recovering their services, but we continue to experience issues with some of their services. We will continue to provide status updates as they become available.

We identified a problem with digital signing of PDF documents on Proof platform. The impact is delayed completion of the documents after the meeting or e-sign operation. We are working with our vendor to restore the functionality. We expect all documents to automatically process after the resolution.

We are currently experiencing degraded performance with one of our identity verification vendors. The ability for signers to complete some transaction types may be impacted.

At 5:08 PM ET Proof detected an issue with one or more of our third-party services, which may be impacting the creation of transactions containing eNotes and vaulted documents, as well as the completion of transactions containing eNotes and vaulted documents.

Our 3rd-party vendor continues to investigate the root causes of the issues and develop strategies to mitigate the intermittent issues customers may be experiencing.

Proof is currently experiencing an issue with one of our third party services. This may result in a delay in getting your completed documents after a meeting. The documents will be available once the issue is resolved. Please do not use any kind of "force complete" features in the application in the meantime. They will not function until this is resolved.

Mitigation steps have been deployed and we are seeing improvements in documentation completion times. We continue to work together with our 3rd-party service vendor to monitor the service and resolve any remaining issues.

We are continuing to work on a fix for this issue.

We are experiencing an partial outage with one of our third party vendors. This is resulting in a delay in processing documents at meeting completion. The vendor is working on fixing the issue and we will keep you up to date as anything changes.

Completions for certain documents and meetings on Proof platform have been delayed since 12:20 PM Eastern. We are working with our vendor to restore the functionality. Once the issue is addressed, the documents and meetings will be automatically processed.

We continue to investigate this problem together with our vendor. Document completion is still delayed, and will be re-processed as soon as the root cause issue is addressed.

Most document completions continue to be delayed, with a few exceptions. We do not have a resolution time estimate at this moment.

We received an update from our vendor that they identified a root cause and are working on a fix. We are observing early signs of partial recovery but cannot confirm full recovery yet. We will prioritize completing delayed documents as soon as it is feasible.

We heard back from our certificate vendor that their systems are being restored; however, we continue to observe a partial outage relating to document finalization. Proof Platform will continue to accept, process and complete meetings. Document completion will continue to be delayed for some time, but will be recovered automatically once the issue is fully addressed.

We're experiencing an issue with one of our third party certificate vendors that is causing a delay in our finalization of transactions and related documents. Our system will automatically continue to retry the processing, and we will verify that they eventually all get completed.

The issue has been identified and a fix is being implemented.

Our vendor acknowledges the incident and continues to work on the resolution with highest priority. There is no ETA for the fix yet. Impact is contained to eNote related functionality for real estate customers using specific vault provider. The rest of Proof platform continues to function normally.

This incident is still ongoing. Because of the limited impact, going forward we will send the updates to affected customers only.

Google Cloud confirmed the outage and is working on recovery. Meanwhile, Proof enabled a partial workaround. Retail and some real estate signers should be able to pass Identity verification when using US driver's license and opting for a mobile workflow.

We are receiving updates that Google Cloud is recovering globally. Our primary IDV vendor is still down in the US region; we will send another update when this changes. US driver's license and mobile flow workaround remains available for retail and some real estate signers.

The fix we implemented has been tested and verified. We are moving that fix to production now.

We've identified the cause of this situation and have a fix in progress.

Major functionality of Proof platform is not impacted. We are monitoring a partial outage of KYC vendor, impacting signing flows for users without SSN or which cannot generate KBA questions.

We are observing problems with generating KBA questions due to an outage of our main KBA provider. This can impact signers ability to verify their identity and enter a meeting. Proof is assessing the impact and potential mitigations.

We are continuing to work on a fix for this issue.

We can confirm this as a major outage due to its impact on KBA. We do not have a timeline for a fix yet.