Proof experienced a minor incident on July 14, 2026 affecting Notarize Consumer App (iOS) and Proof Consumer (Web) and 1 more component, lasting 2h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 14, 2026, 04:59 PM UTC
Beginning around 11:00 AM ET, we noticed a situation of degraded performance in our primary KBA service provider which resulted in some transaction recipients not receiving KBA questions. This can impact some user's ability to enter a meeting with a notary or result in a delay in entering a meeting. Our engineering team is actively investigating and we will provide more details as we have them.
- identified Jul 14, 2026, 06:30 PM UTC
The 3rd-party vendor continues to make progress in recovering their services, but we continue to experience issues with some of their services. We will continue to provide status updates as they become available.
- monitoring Jul 14, 2026, 06:45 PM UTC
We're now seeing continued successful requests and completions from our primary KBA vendor and believe that services have been fully restored. We will continue to monitor their success rates.
- resolved Jul 14, 2026, 07:20 PM UTC
No new occurrences of the issue have been identified during the monitoring period. The issue has been resolved.