Proof experienced a minor incident on October 2, 2025 affecting Notarize Consumer App (iOS) and Proof Consumer (Web) and 1 more component, lasting 1h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 02, 2025, 09:17 PM UTC
We are experiencing an partial outage with one of our third party vendors. This is resulting in a delay in processing documents at meeting completion. The vendor is working on fixing the issue and we will keep you up to date as anything changes.
- monitoring Oct 02, 2025, 09:36 PM UTC
The vendor has implemented a fix and we are seeing a reduction in latency and timeouts on their service. Document processing should be improving. We will continue to monitor.
- monitoring Oct 02, 2025, 10:06 PM UTC
The vendor's fix is complete and we are seeing normal performance at this time. We will continue to monitor for some time to ensure things are back to normal.
- resolved Oct 02, 2025, 10:38 PM UTC
Performance is back to normal and we are resolving this issue.