Proof experienced a critical incident on November 27, 2024 affecting Notarize Consumer App (iOS) and Proof Consumer (Web) and 1 more component, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Notarize Consumer App (iOS)Proof Consumer (Web)Notarize Consumer App (Android)Proof Real Estate
Update timeline
- identified Nov 27, 2024, 11:51 PM UTC
We are observing problems with generating KBA questions due to an outage of our main KBA provider. This can impact signers ability to verify their identity and enter a meeting. Proof is assessing the impact and potential mitigations.
- identified Nov 28, 2024, 12:18 AM UTC
We are continuing to work on a fix for this issue.
- identified Nov 28, 2024, 12:46 AM UTC
We can confirm this as a major outage due to its impact on KBA. We do not have a timeline for a fix yet.
- monitoring Nov 28, 2024, 01:28 AM UTC
We are seeing recovery with our KBA provider. We will continue to monitor and provide more updates.
- resolved Nov 28, 2024, 01:42 AM UTC
This incident has been resolved.