Proof experienced a major incident on April 8, 2026 affecting Proof Consumer (Web) and Proof/Notarize API and 1 more component, lasting 42m. The incident has been resolved; the full update timeline is below.
Affected components
Proof Consumer (Web)Proof/Notarize APIProof Real EstateNotary Platform
Update timeline
- identified Apr 08, 2026, 08:25 PM UTC
We identified a problem with digital signing of PDF documents on Proof platform. The impact is delayed completion of the documents after the meeting or e-sign operation. We are working with our vendor to restore the functionality. We expect all documents to automatically process after the resolution.
- monitoring Apr 08, 2026, 08:50 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Apr 08, 2026, 09:07 PM UTC
This incident has been resolved.