Proof incident
Identity verification and credential analysis problems
Proof experienced a critical incident on June 12, 2025 affecting Notarize Consumer App (iOS) and Proof Consumer (Web) and 1 more component, lasting 2h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 12, 2025, 06:17 PM UTC
Proof platform is experiencing problems with Identity verification and credential analysis functionality, due to a major cloud vendor outage. We are assessing the impact and mitigation strategies.
- investigating Jun 12, 2025, 06:36 PM UTC
We are confirming a widespread impact due to Google Cloud outage, which some of our vendors depend on. This manifests as a high error rate for signers trying to pass ID verification before entering a meeting. We are failing over retail traffic to another vendor who is not affected, however business and real estate workflows will continue to be impacted.
- identified Jun 12, 2025, 07:28 PM UTC
Google Cloud confirmed the outage and is working on recovery. Meanwhile, Proof enabled a partial workaround. Retail and some real estate signers should be able to pass Identity verification when using US driver's license and opting for a mobile workflow.
- identified Jun 12, 2025, 08:06 PM UTC
We are receiving updates that Google Cloud is recovering globally. Our primary IDV vendor is still down in the US region; we will send another update when this changes. US driver's license and mobile flow workaround remains available for retail and some real estate signers.
- monitoring Jun 12, 2025, 08:29 PM UTC
We are observing recovery, ID verification flows are being handled by our primary IDV vendor normally.
- resolved Jun 12, 2025, 08:48 PM UTC
This incident has been resolved.