Proof experienced a minor incident on March 10, 2025 affecting Proof Consumer (Web) and Notary Platform, lasting 4h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 10, 2025, 04:49 PM UTC
Proof is investigating an issue with our video meeting feeds where in some cases notaries or signers are seeing blank videos. We will provide regular updates as our investigation uncovers more details.
- investigating Mar 10, 2025, 05:49 PM UTC
We are still seeing some percent of blank videos in meetings. We have identified a possible cause for this issue and are implementing a fix right now.
- identified Mar 10, 2025, 06:43 PM UTC
The fix we implemented has been tested and verified. We are moving that fix to production now.
- monitoring Mar 10, 2025, 07:10 PM UTC
The fix has been implemented in production. Notaries may need to refresh their browsers to get the update. We are monitoring to ensure the issue is fully resolved.
- resolved Mar 10, 2025, 09:22 PM UTC
This incident has been resolved.