Proof experienced a major incident on July 20, 2026 affecting Proof Consumer (Web) and Proof Real Estate, lasting 6h 1m. The incident has been resolved; the full update timeline is below.
Affected components
Proof Consumer (Web)Proof Real Estate
Update timeline
- investigating Jul 20, 2026, 04:08 PM UTC
We've become aware of an issue where users are unable to add documents to transactions they are creating. We are actively investigating this as a top priority and will issue updates as they become available.
- investigating Jul 20, 2026, 05:04 PM UTC
We are continuing to investigate this issue and homing in on the cause. We will continue to update here with any new details.
- investigating Jul 20, 2026, 05:33 PM UTC
We've narrowed this down to a subset of business customers and are working towards a solution to this issue.
- identified Jul 20, 2026, 06:38 PM UTC
We have identified the issue and a fix is being deployed.
- resolved Jul 20, 2026, 10:09 PM UTC
This incident has been resolved.