Proof incident

Service Outage - Signers reporting that they are unable to verify their identity and enter a meeting

Notice Resolved View vendor source →

Proof experienced a notice incident on April 15, 2025 affecting Notarize Consumer App (iOS) and Proof Consumer (Web) and 1 more component, lasting 8m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2025, 06:01 PM UTC
Resolved
Apr 15, 2025, 06:10 PM UTC
Duration
8m
Detected by Pingoru
Apr 15, 2025, 06:01 PM UTC

Affected components

Notarize Consumer App (iOS)Proof Consumer (Web)Notarize Consumer App (Android)Proof Real Estate

Update timeline

  1. monitoring Apr 15, 2025, 06:01 PM UTC

    As of approximately 1:44 PM ET, we became aware of a serious issue affecting the ability for signers to successfully complete the identity verification process and enter meetings. The third-party service used for identity verification was experiencing an outage. The issue has been resolved and signers are again able to enter meetings. We will continue to monitor the service.

  2. resolved Apr 15, 2025, 06:10 PM UTC

    This incident has been resolved.