Proof incident

Proof: KYC module partial outage, impacting non-SSN and non-KBA signers

Minor Resolved View vendor source →

Proof experienced a minor incident on January 15, 2025 affecting Proof Consumer (Web), lasting 13m. The incident has been resolved; the full update timeline is below.

Started
Jan 15, 2025, 08:43 PM UTC
Resolved
Jan 15, 2025, 08:56 PM UTC
Duration
13m
Detected by Pingoru
Jan 15, 2025, 08:43 PM UTC

Affected components

Proof Consumer (Web)

Update timeline

  1. identified Jan 15, 2025, 08:43 PM UTC

    Major functionality of Proof platform is not impacted. We are monitoring a partial outage of KYC vendor, impacting signing flows for users without SSN or which cannot generate KBA questions.

  2. monitoring Jan 15, 2025, 08:47 PM UTC

    We are seeing an improvement in KYC functionality. Degradation lasted through 20:13 - 20:37 period, UTC time. We'll continue to monitor until a confirmed resolution.

  3. resolved Jan 15, 2025, 08:56 PM UTC

    This incident has been resolved.