Proof experienced a minor incident on July 15, 2025 affecting Proof Consumer (Web) and Proof/Notarize API and 1 more component, lasting 2h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Jul 15, 2025, 10:43 PM UTC
We're experiencing an issue with one of our third party certificate vendors that is causing a delay in our finalization of transactions and related documents. Our system will automatically continue to retry the processing, and we will verify that they eventually all get completed.
- monitoring Jul 15, 2025, 10:57 PM UTC
Currently we are not seeing issues with the certificate vendor. Newly completed transactions should complete as expected. Delayed transactions will be reprocessed shortly. We will continue to monitor the situation.
- monitoring Jul 15, 2025, 11:47 PM UTC
Meeting completion is stable, but we will continue to monitor until we hear more from the vendor. Most delayed completions have automatically retried and completed. We are manually rerunning the completion jobs for those that are still waiting.
- monitoring Jul 16, 2025, 12:09 AM UTC
We are still seeing intermittent timeouts on this service, but in a low volume that should not be seriously affecting completion times. We will continue to monitor and work with the vendor to get this fully resolved.
- resolved Jul 16, 2025, 12:47 AM UTC
Our certificate vendor reports that this issue is resolved. We are resolving this issue, but will continue to keep an eye on this.