Proof incident

Delayed document completion on Proof platform due to digital certificate vendor outage

Major Resolved View vendor source →

Proof experienced a major incident on September 2, 2025 affecting Proof Consumer (Web) and Proof/Notarize API and 1 more component, lasting 5h 26m. The incident has been resolved; the full update timeline is below.

Started
Sep 02, 2025, 04:52 PM UTC
Resolved
Sep 02, 2025, 10:19 PM UTC
Duration
5h 26m
Detected by Pingoru
Sep 02, 2025, 04:52 PM UTC

Affected components

Proof Consumer (Web)Proof/Notarize APIProof Real EstateNotary Platform

Update timeline

  1. identified Sep 02, 2025, 04:52 PM UTC

    Completions for certain documents and meetings on Proof platform have been delayed since 12:20 PM Eastern. We are working with our vendor to restore the functionality. Once the issue is addressed, the documents and meetings will be automatically processed.

  2. identified Sep 02, 2025, 05:26 PM UTC

    We continue to investigate this problem together with our vendor. Document completion is still delayed, and will be re-processed as soon as the root cause issue is addressed.

  3. identified Sep 02, 2025, 06:05 PM UTC

    Most document completions continue to be delayed, with a few exceptions. We do not have a resolution time estimate at this moment.

  4. identified Sep 02, 2025, 06:59 PM UTC

    We received an update from our vendor that they identified a root cause and are working on a fix. We are observing early signs of partial recovery but cannot confirm full recovery yet. We will prioritize completing delayed documents as soon as it is feasible.

  5. monitoring Sep 02, 2025, 07:18 PM UTC

    We are seeing broader recovery, document completions are back to normal levels. We are expediting the processing of the delayed processing jobs.

  6. monitoring Sep 02, 2025, 08:11 PM UTC

    Unfortunately after some period of recovery, we are seeing an increase in errors and document completion delays again. This incident is not fully resolved yet.

  7. monitoring Sep 02, 2025, 09:14 PM UTC

    We are observing a recovery for the last 15 minutes, but do not assume yet it will be sustained. Documents should be completing at the moment. We will continue working with our vendor this evening to ensure a permanent solution.

  8. resolved Sep 02, 2025, 10:19 PM UTC

    We are observing sustained recovery of document completion on Proof platform. Most of the delayed documents were processed successfully. We will continue to monitor the health of the application, together with our vendor. We apologize for any inconvenience this incident might have caused.