Proof incident
Document completion delays and errors due to certificate provider outage
Proof experienced a major incident on July 31, 2025 affecting Notarize Consumer App (iOS) and Proof Consumer (Web) and 1 more component, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 31, 2025, 03:40 PM UTC
Starting at 11:00 am Eastern time, Proof platform is experiencing document completion errors. This could result in a delay of meeting completions and document signings. We are working with our vendor to fix the problem as soon as possible. Once addressed, the documents should automatically complete. Transaction preparation and sending is not impacted.
- identified Jul 31, 2025, 03:58 PM UTC
We heard back from our certificate vendor that their systems are being restored; however, we continue to observe a partial outage relating to document finalization. Proof Platform will continue to accept, process and complete meetings. Document completion will continue to be delayed for some time, but will be recovered automatically once the issue is fully addressed.
- monitoring Jul 31, 2025, 04:22 PM UTC
We are observing recovery. New documents are being completed, and the backlog of previously failed completions is being worked through.
- resolved Jul 31, 2025, 04:40 PM UTC
This incident has been resolved. All backlogged documents were completed.