Proof experienced a minor incident on February 4, 2026 affecting Notarize Consumer App (iOS) and Proof Consumer (Web) and 1 more component, lasting 37m. The incident has been resolved; the full update timeline is below.
Affected components
Notarize Consumer App (iOS)Proof Consumer (Web)Notarize Consumer App (Android)Proof Real Estate
Update timeline
- identified Feb 04, 2026, 08:39 PM UTC
We are currently experiencing degraded performance with one of our identity verification vendors. The ability for signers to complete some transaction types may be impacted.
- monitoring Feb 04, 2026, 09:02 PM UTC
The vendor has restored full service. We are seeing our system go back to normal. We will continue to monitor.
- resolved Feb 04, 2026, 09:16 PM UTC
The vendor has resolved the issue. Our service is functioning normally now.