Proof experienced a minor incident on November 17, 2025 affecting Notarize Consumer App (iOS) and Proof Consumer (Web) and 1 more component, lasting 2h 32m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Nov 17, 2025, 09:17 PM UTC
Proof is currently experiencing an issue with one of our third party services. This may result in a delay in getting your completed documents after a meeting. The documents will be available once the issue is resolved. Please do not use any kind of "force complete" features in the application in the meantime. They will not function until this is resolved.
- identified Nov 17, 2025, 10:43 PM UTC
Mitigation steps have been deployed and we are seeing improvements in documentation completion times. We continue to work together with our 3rd-party service vendor to monitor the service and resolve any remaining issues.
- identified Nov 17, 2025, 11:18 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Nov 17, 2025, 11:22 PM UTC
Document signing performance has returned to normal. We'll continue to monitor the system to ensure continued success.
- resolved Nov 17, 2025, 11:50 PM UTC
The issue has been resolved.