- Detected by Pingoru
- Jul 02, 2026, 01:40 PM UTC
- Resolved
- Jul 02, 2026, 04:29 PM UTC
- Duration
- 2h 49m
Affected: REST APIs and XMLPSTN CallsClient Calls (Browser & Mobile)ConferenceRecordingsText-to-SpeechTranscriptionSpeech RecognitionEndpoint calls (SIP)BYOCAnswering Machine detection
Timeline · 3 updates
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investigating Jul 02, 2026, 01:40 PM UTC
Dear Valued Customer, We are currently experiencing a full outbound call outage. Our team is actively engaged and working to identify the root cause and restore service as quickly as possible. We will share our next update within 30 minutes, or sooner if there is a material change. For urgent concerns, please contact Plivo Support: https://support.plivo.com/hc/en-us
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monitoring Jul 02, 2026, 01:45 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 02, 2026, 04:29 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 30, 2026, 08:00 AM UTC
- Resolved
- Jun 30, 2026, 09:45 AM UTC
- Duration
- 1h 44m
Affected: Voice, Asia
Timeline · 3 updates
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investigating Jun 30, 2026, 08:00 AM UTC
Dear Valued Customer, We are observing inbound and outbound call failures in the India region. Calls from 9180 caller IDs are impacted. All other services are operating normally. We are working with out carrier partners to restore the service.
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monitoring Jun 30, 2026, 09:38 AM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 30, 2026, 09:45 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 19, 2026, 01:01 PM UTC
- Resolved
- Jun 19, 2026, 01:57 PM UTC
- Duration
- 56m
Affected: REST APIs and XMLSIP TrunkingPSTN CallsClient Calls (Browser & Mobile)Endpoint calls (SIP)
Timeline · 3 updates
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investigating Jun 19, 2026, 01:01 PM UTC
Dear Valued Customer, We are experiencing call failures in the India and US region.
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monitoring Jun 19, 2026, 01:27 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 19, 2026, 01:57 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 15, 2026, 07:26 AM UTC
- Resolved
- Jun 15, 2026, 06:00 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Jun 15, 2026, 07:26 AM UTC
Dear Valued Customer, We recently experienced call failures in the India region for the 911600 series numbers. After initial investigation, our carrier partner was notified, who took corrective action and the incident was resolved Incident Start Time: 15th June 2026, 11:15 IST Incident End Time: 15th June 2026, 11:45 IST If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2026, 04:30 PM UTC
- Resolved
- Jun 12, 2026, 05:21 PM UTC
- Duration
- 50m
Timeline · 2 updates
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monitoring Jun 12, 2026, 04:30 PM UTC
Dear Valued Customer, We are aware of elevated error rates and message delays affecting WhatsApp messaging on the Plivo platform. This is caused by an ongoing disruption with WhatsApp's Cloud API, part of a broad Meta platform outage currently affecting multiple Meta services. The issue originates upstream at Meta and is not specific to Plivo's infrastructure. Impact: Messages sent to or received from WhatsApp recipients may be delayed or fail during this window. Plivo's other services (Voice, SMS, Verify) are operating normally. We are monitoring Meta's recovery and will post another update within 60 minutes, or sooner if the situation changes. If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us
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resolved Jun 12, 2026, 05:21 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 12, 2026, 05:21 AM UTC
- Resolved
- Jun 12, 2026, 09:13 AM UTC
- Duration
- 3h 52m
Affected: PSTN Calls
Timeline · 2 updates
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investigating Jun 12, 2026, 05:21 AM UTC
Dear Valued Customer, We are observing intermittent outbound call failures in the India region. Calls from specific series of 9180 Caller IDs are impacted. All other services are operating normally. We are working with our carrier partner to resolve this
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resolved Jun 12, 2026, 09:13 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 06, 2026, 01:00 PM UTC
- Resolved
- Jun 06, 2026, 01:00 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Jun 08, 2026, 05:37 AM UTC
Incident Summary — Elevated Call Failure Rate on 9180 Number Series. Specific number series of 9180 were impacted for outbound calls. Incident Window: 5th June 2026, 6:30 PM IST — 6th June 11:30 AM IST Impact: Outbound calls to the 9180 number series were affected throughout the incident window. The failure rate reached approximately 34% at peak. Other number series and carrier paths were unaffected. The issue appeared to partially ease during low-traffic overnight hours but fully reasserted when business-hours call volumes resumed on the morning of 6 June. Resolution: Once issue was detected engineering team analysed the issue and resolved by replacing affected routing infrastructure. Issue was resolved by 6th June 11:30 AM.
Read the full incident report →
- Detected by Pingoru
- May 12, 2026, 11:26 AM UTC
- Resolved
- May 12, 2026, 10:50 AM UTC
- Duration
- —
Timeline · 1 update
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resolved May 12, 2026, 11:26 AM UTC
Dear Valued Customer, We recently experienced intermittent Inbound Call failures in India region. Our engineering and operations teams promptly investigated and resolved the issue. The root cause was identified, and corrective actions have been implemented to prevent recurrence. Incident Start Time: 12th May 2026 10:50 UTC Incident End Time: 12th May 2026 11:20 UTC If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 06:30 AM UTC
- Resolved
- Apr 08, 2026, 06:30 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Apr 08, 2026, 04:36 PM UTC
Dear Valued Customer, We observed some inbound calls to PHLO applications were not being processed successfully. This affected a specific configuration where a phone number rented to a sub-account was attached to a PHLO application owned by the parent account. A recent deployment introduced a change in the request authentication flow that did not account for this configuration. The issue has been identified and fixed. Customers using phone numbers and PHLOs directly under their main account were not impacted. If you have any questions or need further assistance, please don't hesitate to contact Plivo Support through our Support Portal(https://support.plivo.com/hc/en-us).
Read the full incident report →
- Detected by Pingoru
- Mar 28, 2026, 01:23 PM UTC
- Resolved
- Mar 28, 2026, 02:52 PM UTC
- Duration
- 1h 29m
Affected: REST APIs and XML
Timeline · 4 updates
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investigating Mar 28, 2026, 01:23 PM UTC
Some webhook events for voice calls are not being generated in the India region. We are actively investigating and working to resolve this as quickly as possible. Updates will be provided as they become available.
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identified Mar 28, 2026, 02:13 PM UTC
Issue has been identified. Fix is being implemented.
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monitoring Mar 28, 2026, 02:46 PM UTC
A fix has been implemented and we are monitoring the results
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resolved Mar 28, 2026, 02:52 PM UTC
This incident has been resolved
Read the full incident report →
- Detected by Pingoru
- Feb 09, 2026, 02:59 PM UTC
- Resolved
- Feb 09, 2026, 03:59 PM UTC
- Duration
- 1h
Affected: SIP TrunkingPSTN CallsClient Calls (Browser & Mobile)
Timeline · 4 updates
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investigating Feb 09, 2026, 02:59 PM UTC
Please be advised that voice calls in the US region are currently being impacted by an infrastructure issue. We are investigating the matter alongside our infrastructure partner to resolve this as quickly as possible. We will provide further updates as they become available.
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investigating Feb 09, 2026, 03:14 PM UTC
We are continuing to investigate this issue.
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monitoring Feb 09, 2026, 03:41 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 09, 2026, 03:59 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 09, 2026, 12:25 PM UTC
- Resolved
- Feb 09, 2026, 12:52 PM UTC
- Duration
- 27m
Affected: RecordingsCDR (Call Detail Records)
Timeline · 3 updates
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investigating Feb 09, 2026, 12:25 PM UTC
Dear Valued Customer, We are observing failures to retrieve CDR and recordings. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
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monitoring Feb 09, 2026, 12:26 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 09, 2026, 12:52 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 08, 2026, 01:41 PM UTC
- Resolved
- Feb 08, 2026, 05:11 PM UTC
- Duration
- 3h 29m
Affected: SMS APIVerify API
Timeline · 3 updates
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investigating Feb 08, 2026, 01:41 PM UTC
Dear Valued Customer, We are currently experiencing intermittent message failures affecting a subset of Messaging traffic. Our engineering teams have identified the issue and are actively working to stabilize the service. Other platform services continue to operate normally. We are closely monitoring the situation and will provide further updates as progress is made. We apologize for any inconvenience caused and appreciate your patience while we work toward a resolution. If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us Sincerely, Plivo Team
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monitoring Feb 08, 2026, 02:49 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Feb 08, 2026, 05:11 PM UTC
This incident has been resolved.
Read the full incident report →
Critical February 5, 2026 - Detected by Pingoru
- Feb 05, 2026, 08:39 AM UTC
- Resolved
- Feb 05, 2026, 01:01 PM UTC
- Duration
- 4h 21m
Affected: PSTN Calls
Timeline · 4 updates
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investigating Feb 05, 2026, 08:39 AM UTC
Dear Valued Customer, We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service.
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monitoring Feb 05, 2026, 09:31 AM UTC
The carrier has implemented a fix. Calls are working as expected. We are currently monitoring.
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identified Feb 05, 2026, 09:46 AM UTC
We are observing outbound call failures in the India region. Calls originating from 160 Caller IDs are impacted. We are currently investigating.
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resolved Feb 05, 2026, 01:01 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 01, 2026, 01:53 PM UTC
- Resolved
- Feb 01, 2026, 02:19 PM UTC
- Duration
- 25m
Affected: Voice, AsiaSIP Trunking, Asia
Timeline · 3 updates
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investigating Feb 01, 2026, 01:53 PM UTC
One of our carrier in India is observing minor call failures towards India phone numbers. A small percentage of phone numbers may experience call failures. We're actively working with our carrier partner to get this issue resolved as soon as possible. Please contact Plivo Support for any questions. Support portal: https://support.plivo.com
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investigating Feb 01, 2026, 01:54 PM UTC
We are continuing to investigate this issue.
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resolved Feb 01, 2026, 02:19 PM UTC
The carrier has resolved the issue.
Read the full incident report →
- Detected by Pingoru
- Feb 01, 2026, 11:04 AM UTC
- Resolved
- Feb 01, 2026, 11:31 AM UTC
- Duration
- 27m
Affected: REST APIs and XMLSIP TrunkingPSTN CallsClient Calls (Browser & Mobile)ConferenceEndpoint calls (SIP)
Timeline · 3 updates
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investigating Feb 01, 2026, 11:04 AM UTC
We are currently investigating call degradation for the Voice API and Zentrunk services.
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investigating Feb 01, 2026, 11:26 AM UTC
We are continuing to investigate this issue.
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resolved Feb 01, 2026, 11:31 AM UTC
We observed elevated latency for approximately 10 minutes, which may have briefly affected performance for some users. The underlying issue was identified and addressed, and the system has since returned to normal operation.
Read the full incident report →
- Detected by Pingoru
- Jan 14, 2026, 01:46 PM UTC
- Resolved
- Jan 12, 2026, 05:00 AM UTC
- Duration
- —
Timeline · 1 update
Read the full incident report →
- Detected by Pingoru
- Jan 07, 2026, 08:25 AM UTC
- Resolved
- Jan 08, 2026, 11:01 AM UTC
- Duration
- 1d 2h
Affected: SMS API
Timeline · 2 updates
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investigating Jan 07, 2026, 08:25 AM UTC
We are currently investigating reports of delivery issues affecting a subset of 10DLC traffic. Impacted customers may observe messages marked as DELIVERED in logs, even though these messages may not have been successfully delivered to the handset. This issue has been escalated to our carrier partners, and we are awaiting an update on the routing path.
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resolved Jan 08, 2026, 11:01 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 02:33 PM UTC
- Resolved
- Oct 29, 2025, 02:33 PM UTC
- Duration
- —
Affected: SMS APIVerify API
Timeline · 1 update
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resolved Oct 29, 2025, 02:33 PM UTC
We experienced intermittent SMS message failures between 13:50 UTC and 13:59 UTC on 29th Oct 2025 due to an underlying infrastructure failure. The issue was auto-recovered, and all systems have since stabilized. Message processing has fully recovered, and the platform is operating normally. Incident Start Time: 29th Oct 2025 13:50 UTC Incident End Time: 29th Oct 2025 13:59 UTC
Read the full incident report →
- Detected by Pingoru
- Oct 29, 2025, 03:49 AM UTC
- Resolved
- Oct 29, 2025, 06:17 AM UTC
- Duration
- 2h 28m
Affected: PSTN Calls
Timeline · 3 updates
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investigating Oct 29, 2025, 03:49 AM UTC
Dear Valued Customer, We are observing outbound call failures in the India region. Calls originating from 080 Caller IDs are impacted. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service.
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monitoring Oct 29, 2025, 06:07 AM UTC
The carrier has implemented a fix. Calls are working as expected. We are currently monitoring.
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resolved Oct 29, 2025, 06:17 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 26, 2025, 03:35 PM UTC
- Resolved
- Oct 27, 2025, 04:13 AM UTC
- Duration
- 12h 38m
Affected: SMS, Asia
Timeline · 3 updates
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identified Oct 26, 2025, 03:35 PM UTC
Dear Valued Customer, We are currently experiencing intermittent issues impacting SMS in India Region. Our Internal team is actively investigating and working to resolve the issue as quickly as possible. If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us
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monitoring Oct 26, 2025, 04:23 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Oct 27, 2025, 04:13 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Oct 07, 2025, 07:19 AM UTC
- Resolved
- Oct 06, 2025, 02:30 PM UTC
- Duration
- —
Timeline · 1 update
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resolved Oct 07, 2025, 07:19 AM UTC
Dear Valued Customer, We recently experienced intermittent SMS failures. Our engineering and operations teams promptly investigated and resolved the issue. The root cause was identified, and corrective actions have been implemented to prevent recurrence. Incident Start Time: 6th Oct 2025 14:30 UTC Incident End Time: 7th Oct 2025 03:30 UTC If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us
Read the full incident report →
- Detected by Pingoru
- Jul 31, 2025, 02:24 PM UTC
- Resolved
- Jul 31, 2025, 02:39 PM UTC
- Duration
- 14m
Affected: PSTN Calls
Timeline · 3 updates
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investigating Jul 31, 2025, 02:24 PM UTC
Dear Valued Customer, We are observing partial/intermittent Call failures in the India region . Calls originating from International Caller IDs towards India were not affected. All other services are operating normally. Our engineers are actively working to resolve the issue and restore service. Incident Start Time: 31st July 2025 06:25 IST Incident End Time: 31st July 2025 07:25 IST Please contact Plivo Support for any questions. Support portal: https://support.plivo.com/hc/en-us
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monitoring Jul 31, 2025, 02:33 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jul 31, 2025, 02:39 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 20, 2025, 06:09 PM UTC
- Resolved
- Jun 20, 2025, 08:48 PM UTC
- Duration
- 2h 38m
Timeline · 3 updates
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investigating Jun 20, 2025, 06:09 PM UTC
Dear Valued Customer, We are currently experiencing intermittent issues impacting SMS and Verify requests. Our engineering team is actively investigating and working to resolve the issue as quickly as possible. If you have any questions, please get in touch with Plivo Support. Support portal: https://support.plivo.com/hc/en-us
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monitoring Jun 20, 2025, 08:07 PM UTC
A fix has been implemented and we are monitoring the results.
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resolved Jun 20, 2025, 08:48 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jun 19, 2025, 01:21 PM UTC
- Resolved
- Jun 19, 2025, 11:45 AM UTC
- Duration
- —
Timeline · 1 update
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resolved Jun 19, 2025, 01:21 PM UTC
Dear Valued Customer, We recently experienced inbound call failures affecting users in the India region during the time window specified below. The issue has since been resolved, and all services are currently operating normally. Incident Start Time: 19th June 2025 11:45 UTC Incident End Time: 19th June 2025 12:50 UTC If you have any questions or concerns regarding this incident, please contact Plivo Support. Support portal: https://support.plivo.com/hc/en-us
Read the full incident report →
