PayRetailers incident

Colombia - Decreased Deposit Approval Rates for PSE

Resolved after 1 hour 13 minutes, affecting Payins, on May 25, 2026.

investigating May 25, 2026, 10:33 PM UTC

We are currently observing decreased approval rates affecting deposits processed through PSE. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

Started
May 25, 2026, 10:33 PM UTC
Resolved
May 25, 2026, 11:46 PM UTC
Duration
1h 13m
Detected by Pingoru
May 25, 2026, 10:33 PM UTC

Affected components

Payins

Update timeline

  1. investigating May 25, 2026, 10:33 PM UTC

    We are currently observing decreased approval rates affecting deposits processed through PSE. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

  2. resolved May 25, 2026, 11:46 PM UTC

    This incident has been resolved.

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