PayRetailers incident
Colombia - Decreased Deposit Approval Rates for PSE
Resolved after 1 hour 13 minutes, affecting Payins, on May 25, 2026.
We are currently observing decreased approval rates affecting deposits processed through PSE. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
Affected components
Update timeline
- investigating May 25, 2026, 10:33 PM UTC
We are currently observing decreased approval rates affecting deposits processed through PSE. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- resolved May 25, 2026, 11:46 PM UTC
This incident has been resolved.
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