PayRetailers incident

Colombia - Decreased Deposit Approval Rates for PSE

Minor Resolved View vendor source →

PayRetailers experienced a minor incident on May 25, 2026 affecting Payins, lasting 1h 13m. The incident has been resolved; the full update timeline is below.

Started
May 25, 2026, 10:33 PM UTC
Resolved
May 25, 2026, 11:46 PM UTC
Duration
1h 13m
Detected by Pingoru
May 25, 2026, 10:33 PM UTC

Affected components

Payins

Update timeline

  1. investigating May 25, 2026, 10:33 PM UTC

    We are currently observing decreased approval rates affecting deposits processed through PSE. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

  2. resolved May 25, 2026, 11:46 PM UTC

    This incident has been resolved.