PayRetailers Outage History

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PayRetailers had 50 outages in the last 2 years totaling 288h 1m of downtime — averaging 2.1 incidents per month.

There were 50 PayRetailers outages since January 6, 2026 totaling 288h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.payretailers.com

Minor June 14, 2026

Cololmbia Payin Approval Rate Decrease

Detected by Pingoru
Jun 14, 2026, 05:35 AM UTC
Resolved
Jun 14, 2026, 06:08 AM UTC
Duration
32m
Affected: Payins
Timeline · 1 update
  1. investigating Jun 14, 2026, 05:35 AM UTC

    We are currently observing a decreased payin approval rate affecting transactions processed through the specified payment method. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

Read the full incident report →

Minor June 11, 2026

Chile - Payout Approval Rate Decrease

Detected by Pingoru
Jun 11, 2026, 01:25 AM UTC
Resolved
Jun 11, 2026, 05:04 AM UTC
Duration
3h 38m
Affected: Payouts
Timeline · 2 updates
  1. investigating Jun 11, 2026, 01:25 AM UTC

    We are currently observing a decreased payout approval rate affecting transactions processed in Chile. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

  2. resolved Jun 11, 2026, 05:04 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 10, 2026

Banco do Brasil - Issues Affecting PIX Transactions

Detected by Pingoru
Jun 10, 2026, 02:32 PM UTC
Resolved
Jun 10, 2026, 08:26 PM UTC
Duration
5h 53m
Affected: Payins
Timeline · 2 updates
  1. monitoring Jun 10, 2026, 02:32 PM UTC

    We are currently observing external issues affecting services associated with the specified bank. As a result, some transactions may experience delays, intermittent failures, or lower approval rates. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

  2. resolved Jun 10, 2026, 08:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 30, 2026

México Payout Approval Rates Decrease

Detected by Pingoru
May 30, 2026, 12:03 AM UTC
Resolved
May 30, 2026, 01:50 AM UTC
Duration
1h 47m
Affected: Payouts
Timeline · 2 updates
  1. investigating May 30, 2026, 12:03 AM UTC

    We are currently observing decreased approval rates affecting payouts processed in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

  2. resolved May 30, 2026, 01:50 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 29, 2026

Chile - Payout Approval Rates Decrease

Detected by Pingoru
May 29, 2026, 06:13 PM UTC
Resolved
May 29, 2026, 07:54 PM UTC
Duration
1h 41m
Affected: Payouts
Timeline · 2 updates
  1. investigating May 29, 2026, 06:13 PM UTC

    We are currently observing decreased approval rates affecting payouts processed in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

  2. resolved May 29, 2026, 07:54 PM UTC

    The issue causing decreased conversion rates has been fully resolved, and all transaction metrics have returned to normal levels. Our teams, together with external partners, have confirmed stable performance across all affected services. We will continue to monitor closely to ensure consistent operation. We appreciate your patience and understanding while this matter was addressed.

Read the full incident report →

Major May 29, 2026

Nigeria - Decreased Deposit Approval Rates for Opay

Detected by Pingoru
May 29, 2026, 05:50 PM UTC
Resolved
Jun 03, 2026, 11:28 AM UTC
Duration
4d 17h
Affected: Payins
Timeline · 3 updates
  1. investigating May 29, 2026, 05:50 PM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. monitoring Jun 02, 2026, 11:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jun 03, 2026, 11:28 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 28, 2026

Chile Payouts Decrease in Conversion Rates

Detected by Pingoru
May 28, 2026, 03:51 PM UTC
Resolved
May 28, 2026, 08:11 PM UTC
Duration
4h 19m
Affected: Payouts
Timeline · 2 updates
  1. investigating May 28, 2026, 03:51 PM UTC

    We are currently observing a lower-than-normal conversion rate for payouts to Chile. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in Chile. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. resolved May 28, 2026, 08:11 PM UTC

    The issue causing decreased conversion rates has been fully resolved, and all transaction metrics have returned to normal levels. Our teams, together with external partners, have confirmed stable performance across all affected services. We will continue to monitor closely to ensure consistent operation. We appreciate your patience and understanding while this matter was addressed.

Read the full incident report →

Critical May 27, 2026

South Africa - Critical Outage Affecting Bank Transfer Payins

Detected by Pingoru
May 27, 2026, 05:55 PM UTC
Resolved
May 29, 2026, 06:12 PM UTC
Duration
2d
Affected: Payins
Timeline · 4 updates
  1. investigating May 27, 2026, 05:55 PM UTC

    We are currently experiencing a critical outage affecting payins processed through the specified payment method. Our teams are actively investigating and working to restore service as a priority. Further updates will be provided as soon as new information is available, including a final resolution notice once service is fully restored. PayRetailers platform remains operational. Monitoring of external networks and processing channels is ongoing to support recovery.

  2. investigating May 27, 2026, 06:12 PM UTC

    We are continuing to investigate this issue.

  3. monitoring May 29, 2026, 04:25 PM UTC

    Mitigation measures have been implemented in coordination with our partners, and transaction processing is gradually recovering. We are closely monitoring the situation to ensure full stability across all payment operations before marking the incident as resolved.

  4. resolved May 29, 2026, 06:12 PM UTC

    The outage has been fully resolved, and all affected services have returned to normal operation. Our teams, together with external partners, have verified consistent transaction stability and full restoration of payment performance. We appreciate your patience and understanding throughout the incident.

Read the full incident report →

Minor May 27, 2026

Nubank Issues Affecting PIX Payouts

Detected by Pingoru
May 27, 2026, 03:02 PM UTC
Resolved
May 27, 2026, 06:11 PM UTC
Duration
3h 8m
Affected: Payouts
Timeline · 3 updates
  1. monitoring May 27, 2026, 03:02 PM UTC

    We are currently observing external issues affecting services associated with the specified bank. As a result, some payouts may experience delays, intermittent failures, or reduced approval rates. PayRetailers systems remain fully operational, and our teams are actively monitoring the situation and will provide further updates as they become available.

  2. monitoring May 27, 2026, 06:06 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved May 27, 2026, 06:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 25, 2026

Colombia - Decreased Deposit Approval Rates for PSE

Detected by Pingoru
May 25, 2026, 10:33 PM UTC
Resolved
May 25, 2026, 11:46 PM UTC
Duration
1h 13m
Affected: Payins
Timeline · 2 updates
  1. investigating May 25, 2026, 10:33 PM UTC

    We are currently observing decreased approval rates affecting deposits processed through PSE. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

  2. resolved May 25, 2026, 11:46 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 20, 2026

Colombia PSE and Cards - Decrease in Conversion Rates

Detected by Pingoru
May 20, 2026, 06:30 AM UTC
Resolved
May 20, 2026, 01:09 PM UTC
Duration
6h 39m
Affected: Payins
Timeline · 2 updates
  1. investigating May 20, 2026, 06:30 AM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. resolved May 20, 2026, 01:09 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 19, 2026

Brazil - Bradesco - Homebanking issues

Detected by Pingoru
May 19, 2026, 01:38 PM UTC
Resolved
May 19, 2026, 03:03 PM UTC
Duration
1h 25m
Affected: PayinsPayouts
Timeline · 3 updates
  1. monitoring May 19, 2026, 01:38 PM UTC

    We would like to inform you that we have identified a decrease in the conversion rates of Bradesco payments due to an error on their Home Banking application, affecting PIX transactions. All D24 services are fully functional. We will closely monitor this situation and provide updates in case of any improvements.

  2. monitoring May 19, 2026, 01:38 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved May 19, 2026, 03:03 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 19, 2026

Brazil PIX Decrease in Conversion Rates

Detected by Pingoru
May 19, 2026, 03:28 AM UTC
Resolved
May 19, 2026, 07:39 AM UTC
Duration
4h 11m
Affected: Payins
Timeline · 3 updates
  1. investigating May 19, 2026, 03:28 AM UTC

    We have detected a decline in conversion rates for deposits via PIX. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. monitoring May 19, 2026, 05:46 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 19, 2026, 07:39 AM UTC

    The issue causing decreased conversion rates has been fully resolved, and all transaction metrics have returned to normal levels. Our teams, together with external partners, have confirmed stable performance across all affected services. We will continue to monitor closely to ensure consistent operation. We appreciate your patience and understanding while this matter was addressed.

Read the full incident report →

Major May 16, 2026

Colombia - PSE - Decrease in Conversion Rates

Detected by Pingoru
May 16, 2026, 12:44 PM UTC
Resolved
May 16, 2026, 03:04 PM UTC
Duration
2h 19m
Affected: Payins
Timeline · 4 updates
  1. investigating May 16, 2026, 12:44 PM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. investigating May 16, 2026, 02:31 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 16, 2026, 02:43 PM UTC

    We are continuing to investigate this issue.

  4. resolved May 16, 2026, 03:04 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 13, 2026

Brazil - Boleto Rápido - Decrease in Conversion Rates

Detected by Pingoru
May 13, 2026, 05:51 PM UTC
Resolved
May 13, 2026, 08:38 PM UTC
Duration
2h 46m
Affected: Payins
Timeline · 1 update
  1. identified May 13, 2026, 05:51 PM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

Read the full incident report →

Minor May 13, 2026

Nigeria Bank Transfer and Opay Decrease in Conversion Rates

Detected by Pingoru
May 13, 2026, 02:53 PM UTC
Resolved
May 14, 2026, 01:50 PM UTC
Duration
22h 56m
Affected: Payins
Timeline · 2 updates
  1. identified May 13, 2026, 02:53 PM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. resolved May 14, 2026, 01:50 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 12, 2026

Africa - Decrease in Conversion Rates

Detected by Pingoru
May 12, 2026, 07:23 PM UTC
Resolved
May 13, 2026, 05:55 AM UTC
Duration
10h 32m
Affected: Payins
Timeline · 2 updates
  1. investigating May 12, 2026, 07:23 PM UTC

    We have detected a decline in conversion rates for deposits in Africa. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. resolved May 13, 2026, 05:55 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 11, 2026

Argentina - Mercado Pago, Modo & Other Banks and Wallets Decrease in Conversion Rates

Detected by Pingoru
May 11, 2026, 11:52 AM UTC
Resolved
May 12, 2026, 03:27 PM UTC
Duration
1d 3h
Affected: Payins
Timeline · 4 updates
  1. investigating May 11, 2026, 11:52 AM UTC

    We have detected a decline in conversion rates for deposits via the specified payment methods. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. identified May 12, 2026, 10:22 AM UTC

    We have identified the cause of the decreased conversion rates. The issue is linked to external network conditions or partner-side processing behavior affecting a portion of transactions. Our systems continue to operate normally, and we are actively coordinating with the affected provider to mitigate the impact and restore optimal conversion levels. Further updates will be shared as remediation progresses.

  3. monitoring May 12, 2026, 01:21 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved May 12, 2026, 03:27 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 11, 2026

Colombia Decrease in Conversion Rates

Detected by Pingoru
May 11, 2026, 01:00 AM UTC
Resolved
May 11, 2026, 01:38 AM UTC
Duration
37m
Affected: Payins
Timeline · 2 updates
  1. investigating May 11, 2026, 01:00 AM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. resolved May 11, 2026, 01:38 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 10, 2026

Chile Decrease in Conversion Rates

Detected by Pingoru
May 10, 2026, 05:22 AM UTC
Resolved
May 10, 2026, 06:08 AM UTC
Duration
46m
Affected: PayinsPayouts
Timeline · 2 updates
  1. investigating May 10, 2026, 05:22 AM UTC

    We are currently observing a lower-than-normal conversion rate for payins and payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. resolved May 10, 2026, 06:08 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 10, 2026

Nigeria - Opay, Palmpay & Bank transfer Decrease in Conversion Rates

Detected by Pingoru
May 10, 2026, 04:29 AM UTC
Resolved
May 10, 2026, 06:01 AM UTC
Duration
1h 32m
Affected: Payins
Timeline · 2 updates
  1. investigating May 10, 2026, 04:29 AM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. resolved May 10, 2026, 06:01 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 8, 2026

Brazil - Caixa - Homebanking issues

Detected by Pingoru
May 08, 2026, 03:06 PM UTC
Resolved
May 08, 2026, 05:12 PM UTC
Duration
2h 5m
Affected: PayinsPayouts
Timeline · 2 updates
  1. monitoring May 08, 2026, 03:06 PM UTC

    We would like to inform you that we have identified a decrease in the conversion rates of Caixa payments due to an error on their Home Banking application, affecting PIX transactions and payouts. All D24 services are fully functional. We will closely monitor this situation and provide updates in case of any improvements.

  2. resolved May 08, 2026, 05:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Major May 7, 2026

Brazil - Boleto - Decrease in Conversion Rates

Detected by Pingoru
May 07, 2026, 08:39 PM UTC
Resolved
May 08, 2026, 01:26 AM UTC
Duration
4h 47m
Affected: Payins
Timeline · 2 updates
  1. investigating May 07, 2026, 08:39 PM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. resolved May 08, 2026, 01:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice May 5, 2026

Payouts Peru Decrease in Conversion Rates

Detected by Pingoru
May 05, 2026, 05:33 AM UTC
Resolved
May 05, 2026, 01:48 PM UTC
Duration
8h 14m
Affected: Payouts
Timeline · 2 updates
  1. investigating May 05, 2026, 05:33 AM UTC

    We have detected a decline in conversion rates for payouts Peru. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. resolved May 05, 2026, 01:48 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor May 2, 2026

Brazil Payout Decrease in Conversion Rates

Detected by Pingoru
May 02, 2026, 09:14 PM UTC
Resolved
May 03, 2026, 04:36 AM UTC
Duration
7h 21m
Affected: Payins
Timeline · 2 updates
  1. investigating May 02, 2026, 09:14 PM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. resolved May 03, 2026, 04:36 AM UTC

    This incident has been resolved.

Read the full incident report →