PayRetailers Outage History
PayRetailers is up right nowPingoru has recorded 133 incidents for PayRetailers: 133 in the last 12 months and 41 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 11 | 109 of 720 (15%) |
| May 2026 | 29 | 313 of 744 (42%) |
| June 2026 | 10 | 106 of 720 (15%) |
| July 2026 | 12 | 123 of 744 (16%) |
| August 2026 | 9 | 143 of 744 (19%) |
| September 2026 | 12 | 117 of 720 (16%) |
| October 2026 | 19 | 57 of 562 (10%) |
Incidents, newest first
Minor October 22, 2026 Brazil - PIX Payin & Payout Approval Rate Decrease 1h 15m Payin - PIX, Payout - PIX
Started Oct 22, 2026, 04:31 PM UTC· resolved Oct 22, 2026, 05:46 PM UTC
- investigating Oct 22, 2026, 04:31 PM UTC
We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- investigating Oct 22, 2026, 04:32 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 22, 2026, 05:17 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 22, 2026, 05:46 PM UTC
This incident has been resolved.
Notice October 22, 2026 Merchant Portal Unavailable 2h 33m
Started Oct 22, 2026, 05:04 AM UTC· resolved Oct 22, 2026, 07:37 AM UTC
- investigating Oct 22, 2026, 05:04 AM UTC
We are currently experiencing an issue affecting the availability of our Merchant Portal. Our technical team is actively investigating the issue and working to restore service as soon as possible. We apologize for the inconvenience and will provide updates as soon as more information becomes available.
- identified Oct 22, 2026, 05:04 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Oct 22, 2026, 07:37 AM UTC
This incident has been resolved.
Minor October 21, 2026 Argentina - Alias Payin Approval Rate Decrease 4h 11m Payin - Alias / CVU, Payin - MercadoPago, Payin - MODO, Payin - Otros Bancos / Billeteras
Started Oct 21, 2026, 05:53 PM UTC· resolved Oct 21, 2026, 10:05 PM UTC
- investigating Oct 21, 2026, 05:53 PM UTC
We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- investigating Oct 21, 2026, 05:55 PM UTC
We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- resolved Oct 21, 2026, 10:05 PM UTC
This incident has been resolved.
Minor October 21, 2026 Argentina - Alias, Mercado Pago, Modo & Otros Bancos Payin Approval Rate Decrease 2h 23m Payin - Alias / CVU, Payin - MercadoPago, Payin - MODO, Payin - Otros Bancos / Billeteras
Started Oct 21, 2026, 02:41 PM UTC· resolved Oct 21, 2026, 05:05 PM UTC
- monitoring Oct 21, 2026, 02:41 PM UTC
We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- resolved Oct 21, 2026, 05:05 PM UTC
This incident has been resolved.
Major October 20, 2026 Mexico - Payout Approval Rate Decrease 2h 3m Payout - SPEI
Started Oct 20, 2026, 06:42 AM UTC· resolved Oct 20, 2026, 08:45 AM UTC
- investigating Oct 20, 2026, 06:42 AM UTC
We are currently observing decreased approval rates for one or more payout services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- resolved Oct 20, 2026, 08:45 AM UTC
This incident has been resolved.
Minor October 19, 2026 Brazil - Bradesco Issues Affecting Transactions 17m Payin - PIX
Started Oct 19, 2026, 08:21 PM UTC· resolved Oct 19, 2026, 08:38 PM UTC
- monitoring Oct 19, 2026, 08:21 PM UTC
We are currently observing external issues affecting services associated with the specified bank. As a result, some transactions may experience delays, intermittent failures, or lower approval rates. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- resolved Oct 19, 2026, 08:38 PM UTC
This incident has been resolved.
Major October 19, 2026 Argentina - Payout Approval Rate Decrease 52m Payout - Bank Transfer
Started Oct 19, 2026, 10:02 AM UTC· resolved Oct 19, 2026, 10:55 AM UTC
- investigating Oct 19, 2026, 10:02 AM UTC
We are currently observing decreased approval rates for one or more payout services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- monitoring Oct 19, 2026, 10:49 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 19, 2026, 10:55 AM UTC
This incident has been resolved.
Major October 19, 2026 Argentina - Alias, Mercado Pago, Modo & Otros Bancos / Billeteras Payin Approval Rate Decrease 1h 1m Payin - Alias / CVU, Payin - MercadoPago, Payin - MODO, Payin - Otros Bancos / Billeteras
Started Oct 19, 2026, 10:00 AM UTC· resolved Oct 19, 2026, 11:01 AM UTC
- investigating Oct 19, 2026, 10:00 AM UTC
We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- monitoring Oct 19, 2026, 10:49 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 19, 2026, 11:01 AM UTC
This incident has been resolved.
Minor October 17, 2026 Brazil - PIX Payin Approval Rate Decrease 3h 12m Payin - PIX
Started Oct 17, 2026, 07:45 AM UTC· resolved Oct 17, 2026, 10:57 AM UTC
- investigating Oct 17, 2026, 07:45 AM UTC
We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- monitoring Oct 17, 2026, 08:26 AM UTC
We can confirm that the PIX service has been restored and is now operating as expected. We are continuing to monitor the service to ensure its stability.
- monitoring Oct 17, 2026, 09:52 AM UTC
We are continuing to monitor for any further issues.
- monitoring Oct 17, 2026, 10:48 AM UTC
We are continuing to monitor for any further issues.
- resolved Oct 17, 2026, 10:57 AM UTC
This incident has been resolved.
Major October 14, 2026 Colombia - Bre-B Payin & Payout Approval Rate Decrease 8h 1m Payin - Bre-B, Payout - Bre-B
Started Oct 14, 2026, 11:24 AM UTC· resolved Oct 14, 2026, 07:25 PM UTC
- investigating Oct 14, 2026, 11:24 AM UTC
We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- resolved Oct 14, 2026, 07:25 PM UTC
This incident has been resolved.
Minor October 13, 2026 Nigeria - Payout Approval Rate Decrease 14h 45m Payout - Bank Transfer
Started Oct 13, 2026, 08:50 PM UTC· resolved Oct 14, 2026, 11:36 AM UTC
- investigating Oct 13, 2026, 08:50 PM UTC
We are currently observing decreased approval rates for one or more payout services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- resolved Oct 14, 2026, 11:36 AM UTC
This incident has been resolved.
Major October 1, 2026 Nigeria - Bank Transfer, Opay, Palmpay Payin Approval Rate Decrease 1h 12m Payin - Banktransfer, Payin - Opay, Payin - Palmpay
Started Oct 01, 2026, 10:02 AM UTC· resolved Oct 01, 2026, 11:14 AM UTC
- investigating Oct 01, 2026, 10:02 AM UTC
We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- resolved Oct 01, 2026, 11:14 AM UTC
This incident has been resolved.
Minor September 25, 2026 Colombia - Nequi Pse Payin Approval Rate Decrease 2d 21h Payin - NEQUI
Started Sep 25, 2026, 10:36 AM UTC· resolved Sep 28, 2026, 07:43 AM UTC
- investigating Sep 25, 2026, 10:36 AM UTC
We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- resolved Sep 28, 2026, 07:43 AM UTC
This incident has been resolved.
Minor September 24, 2026 Brazil - Payout Approval Rate Decrease 2h 37m Payout - PIX
Started Sep 24, 2026, 05:03 AM UTC· resolved Sep 24, 2026, 07:40 AM UTC
- investigating Sep 24, 2026, 05:03 AM UTC
We are currently observing decreased approval rates for one or more payout services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- monitoring Sep 24, 2026, 06:24 AM UTC
We have identified a slight delay in the approval notifications. However, the payouts are being approved as expected. We are monitoring the situation to ensure the notifications are delivered correctly.
- resolved Sep 24, 2026, 07:40 AM UTC
This incident has been resolved.
Minor September 24, 2026 Colombia - Payout Approval Rate Decrease 3h 59m Payout - Bre-B
Started Sep 24, 2026, 05:01 AM UTC· resolved Sep 24, 2026, 09:00 AM UTC
- investigating Sep 24, 2026, 05:01 AM UTC
We are currently observing decreased approval rates for one or more payout services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- monitoring Sep 24, 2026, 08:00 AM UTC
We are monitoring the performance of Bre-B payouts
- resolved Sep 24, 2026, 09:00 AM UTC
This incident has been resolved.
Minor September 22, 2026 Colombia - PSE Payin Approval Rate Decrease 54m Payin - PSE
Started Sep 22, 2026, 05:17 PM UTC· resolved Sep 22, 2026, 06:12 PM UTC
- investigating Sep 22, 2026, 05:17 PM UTC
We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- resolved Sep 22, 2026, 06:12 PM UTC
This incident has been resolved.
Major September 17, 2026 Argentina - Mercado Pago, MODO, Other Banks & Wallets Payin Approval Rate Decrease 1h 3m Payin - MercadoPago, Payin - MODO, Payin - Otros Bancos / Billeteras
Started Sep 17, 2026, 06:30 AM UTC· resolved Sep 17, 2026, 07:34 AM UTC
- investigating Sep 17, 2026, 06:30 AM UTC
We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- resolved Sep 17, 2026, 07:34 AM UTC
This incident has been resolved.
Minor September 9, 2026 Colombia - Bre-B Payin Approval Rate Decrease 1h 13m Payin - Bre-B
Started Sep 09, 2026, 12:12 PM UTC· resolved Sep 09, 2026, 01:26 PM UTC
- investigating Sep 09, 2026, 12:12 PM UTC
We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- resolved Sep 09, 2026, 01:26 PM UTC
This incident has been resolved.
Minor September 8, 2026 Brasil - Picpay Payin Approval Rate Decrease 1h 20m Payin - PicPay
Started Sep 08, 2026, 03:27 PM UTC· resolved Sep 08, 2026, 04:47 PM UTC
- investigating Sep 08, 2026, 03:27 PM UTC
We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- resolved Sep 08, 2026, 04:47 PM UTC
This incident has been resolved.
Minor August 31, 2026 Brazil - Boleto Rápido Payin Approval Rate Decrease 23h 11m Payin - Boleto Rápido
Started Aug 31, 2026, 03:51 PM UTC· resolved Sep 01, 2026, 03:03 PM UTC
- investigating Aug 31, 2026, 03:51 PM UTC
We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- identified Sep 01, 2026, 09:20 AM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 01, 2026, 02:35 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 01, 2026, 03:03 PM UTC
This incident has been resolved.
Notice August 26, 2026 Ecuador - Credit Card Temporarily Unavailable 14h 29m
Started Aug 26, 2026, 05:47 PM UTC· resolved Aug 27, 2026, 08:16 AM UTC
- investigating Aug 26, 2026, 05:47 PM UTC
We are currently experiencing temporary unavailability of Credit Cards in Ecuador. Our teams are actively working to resolve the issue, and we will provide updates as soon as more information becomes available. All other PayRetailers services remain fully operational, and we are closely monitoring the situation to restore normal functionality as quickly as possible.
Major August 26, 2026 Costa Rica - Credit Card Temporarily Unavailable 14h 31m Payin - Cards
Started Aug 26, 2026, 05:44 PM UTC· resolved Aug 27, 2026, 08:16 AM UTC
- investigating Aug 26, 2026, 05:44 PM UTC
We are currently experiencing temporary unavailability of Credit Cards in Costa Rica. Our teams are actively working to resolve the issue, and we will provide updates as soon as more information becomes available. All other PayRetailers services remain fully operational, and we are closely monitoring the situation to restore normal functionality as quickly as possible.
Major August 23, 2026 Brazil - PIX Payin and Payout Approval Rate Decrease 1h 35m Payin - PIX, Payout - PIX
Started Aug 23, 2026, 10:50 AM UTC· resolved Aug 23, 2026, 12:26 PM UTC
- identified Aug 23, 2026, 10:50 AM UTC
We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- monitoring Aug 23, 2026, 11:53 AM UTC
Service has been restored and we are monitoring it.
- resolved Aug 23, 2026, 12:26 PM UTC
This incident has been resolved.
Minor August 11, 2026 Costa Rica - Banco Nacional Payin Approval Rate Decrease 23h 38m Payin - Bank Transfer
Started Aug 11, 2026, 06:58 AM UTC· resolved Aug 12, 2026, 06:37 AM UTC
- investigating Aug 11, 2026, 06:58 AM UTC
We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- identified Aug 11, 2026, 09:39 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 12, 2026, 06:37 AM UTC
This incident has been resolved.
Minor August 11, 2026 Ecuador - Banco Guayaquil Payin Approval Rate Decrease 23h 40m Payin - Bank Transfer
Started Aug 11, 2026, 06:56 AM UTC· resolved Aug 12, 2026, 06:37 AM UTC
- investigating Aug 11, 2026, 06:56 AM UTC
We are currently observing decreased approval rates for one or more payment services in the specified country. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.
- identified Aug 11, 2026, 09:41 AM UTC
The issue has been identified and a fix is being implemented.
- resolved Aug 12, 2026, 06:37 AM UTC
This incident has been resolved.