PayRetailers Outage History

PayRetailers is up right now

There were 28 PayRetailers outages since February 3, 2026 totaling 218h 51m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.payretailers.com

Minor May 2, 2026

Brazil Payout Decrease in Conversion Rates

Detected by Pingoru
May 02, 2026, 09:14 PM UTC
Resolved
May 03, 2026, 04:36 AM UTC
Duration
7h 21m
Affected: Payins
Timeline · 2 updates
  1. investigating May 02, 2026, 09:14 PM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. resolved May 03, 2026, 04:36 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 29, 2026

Chile Decrease in Conversion Rates

Detected by Pingoru
Apr 29, 2026, 02:22 PM UTC
Resolved
May 02, 2026, 04:09 AM UTC
Duration
2d 13h
Affected: Payins
Timeline · 3 updates
  1. investigating Apr 29, 2026, 02:22 PM UTC

    We have detected a decline in conversion rates for deposits for the following payment methods: - Banco de Chile - Banco Estado - Banco Falabella - Banco Santander - BCI - Khipu Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. identified Apr 30, 2026, 02:40 PM UTC

    We have identified the cause of the decreased conversion rates. The issue is linked to external network conditions or partner-side processing behavior affecting a portion of transactions. Our systems continue to operate normally, and we are actively coordinating with the affected provider to mitigate the impact and restore optimal conversion levels. Further updates will be shared as remediation progresses.

  3. resolved May 02, 2026, 04:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 28, 2026

Ecuador Payouts Decrease in Conversion Rates

Detected by Pingoru
Apr 28, 2026, 08:11 AM UTC
Resolved
Apr 28, 2026, 02:44 PM UTC
Duration
6h 32m
Affected: Payouts
Timeline · 2 updates
  1. identified Apr 28, 2026, 08:11 AM UTC

    We are currently observing a lower-than-normal conversion rate for payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. resolved Apr 28, 2026, 02:44 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 27, 2026

Payouts Peru Decrease in Conversion Rates

Detected by Pingoru
Apr 27, 2026, 10:01 PM UTC
Resolved
Apr 28, 2026, 08:58 AM UTC
Duration
10h 57m
Affected: Payouts
Timeline · 2 updates
  1. investigating Apr 27, 2026, 10:01 PM UTC

    We are currently investigating this issue.

  2. resolved Apr 28, 2026, 08:58 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 24, 2026

Colombia - PSE and Nequi Decrease in Conversion Rates

Detected by Pingoru
Apr 24, 2026, 08:26 AM UTC
Resolved
Apr 24, 2026, 10:02 AM UTC
Duration
1h 36m
Affected: Payins
Timeline · 2 updates
  1. investigating Apr 24, 2026, 08:26 AM UTC

    We have detected a decline in conversion rates for deposits via the specified payment methods. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. resolved Apr 24, 2026, 10:02 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 23, 2026

Brazil - Caixa - Homebanking issues

Detected by Pingoru
Apr 23, 2026, 09:08 PM UTC
Resolved
Apr 24, 2026, 12:54 AM UTC
Duration
3h 46m
Affected: PayinsPayouts
Timeline · 2 updates
  1. monitoring Apr 23, 2026, 09:08 PM UTC

    We would like to inform you that we have identified a decrease in the conversion rates of Caixa payments due to an error on their Home Banking application, affecting PIX transactions. All D24 services are fully functional. We will closely monitor this situation and provide updates in case of any improvements.

  2. resolved Apr 24, 2026, 12:54 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 23, 2026

Chile, Ecuador and Peru Payouts Decrease in Conversion Rates

Detected by Pingoru
Apr 23, 2026, 01:56 AM UTC
Resolved
Apr 23, 2026, 02:34 PM UTC
Duration
12h 38m
Affected: Payouts
Timeline · 2 updates
  1. investigating Apr 23, 2026, 01:56 AM UTC

    We are currently observing a lower-than-normal conversion rate for payouts to these countries. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in these countries. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. resolved Apr 23, 2026, 02:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 16, 2026

Colombia PSE Decrease in Conversion Rates

Detected by Pingoru
Apr 16, 2026, 01:24 PM UTC
Resolved
Apr 16, 2026, 02:14 PM UTC
Duration
49m
Affected: Payins
Timeline · 4 updates
  1. investigating Apr 16, 2026, 01:24 PM UTC

    We want to inform you that our provider is presenting issues on their end, there are some intermittences in the approval of payments through PSE. Our platform is fully operational. We are closely monitoring the situation and as soon as we have any news we wil let you know.

  2. monitoring Apr 16, 2026, 01:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 16, 2026, 01:40 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 16, 2026, 02:14 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 12, 2026

Colombia Payouts Decrease in Conversion Rates

Detected by Pingoru
Apr 12, 2026, 05:51 AM UTC
Resolved
Apr 13, 2026, 09:16 AM UTC
Duration
1d 3h
Affected: Payouts
Timeline · 3 updates
  1. investigating Apr 12, 2026, 05:51 AM UTC

    We are currently observing a lower-than-normal conversion rate for payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. investigating Apr 12, 2026, 05:51 AM UTC

    We are continuing to investigate this issue.

  3. resolved Apr 13, 2026, 09:16 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice April 8, 2026

Mexico Payouts Decrease in Conversion Rates

Detected by Pingoru
Apr 08, 2026, 10:01 PM UTC
Resolved
Apr 09, 2026, 05:10 AM UTC
Duration
7h 9m
Affected: Payouts
Timeline · 2 updates
  1. investigating Apr 08, 2026, 10:01 PM UTC

    We are currently observing a lower-than-normal conversion rate for payouts to Mexico. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. resolved Apr 09, 2026, 05:10 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 31, 2026

Payin processing - Critical Outage

Detected by Pingoru
Mar 31, 2026, 04:18 PM UTC
Resolved
Mar 31, 2026, 04:34 PM UTC
Duration
15m
Affected: Payins
Timeline · 4 updates
  1. investigating Mar 31, 2026, 04:18 PM UTC

    We are currently experiencing a critical outage impacting our payin processing. Our teams are working closely with partners to restore full functionality as a top priority. We will provide continuous updates and confirm once payins are fully restored and stable.

  2. monitoring Mar 31, 2026, 04:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 31, 2026, 04:25 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 31, 2026, 04:34 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical March 30, 2026

Brazil - Boleto Rápido - Critical Outage

Detected by Pingoru
Mar 30, 2026, 07:45 PM UTC
Resolved
Mar 31, 2026, 04:35 PM UTC
Duration
20h 49m
Affected: Payins
Timeline · 4 updates
  1. investigating Mar 30, 2026, 07:45 PM UTC

    We are currently experiencing a critical outage impacting payin processing for this payment method. Our systems are operational, and our teams are working closely with partners to restore full functionality as a top priority. We will provide continuous updates and confirm once payins for this method are fully restored and stable.

  2. monitoring Mar 31, 2026, 02:15 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Mar 31, 2026, 03:55 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Mar 31, 2026, 04:35 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 26, 2026

Brazil PIX Decrease in Conversion Rates

Detected by Pingoru
Mar 26, 2026, 10:24 AM UTC
Resolved
Mar 26, 2026, 11:09 AM UTC
Duration
44m
Affected: Payins
Timeline · 3 updates
  1. investigating Mar 26, 2026, 10:24 AM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. monitoring Mar 26, 2026, 10:30 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 26, 2026, 11:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 25, 2026

Colombia - Efecty - Decrease in Conversion Rates

Detected by Pingoru
Mar 25, 2026, 03:27 PM UTC
Resolved
Mar 26, 2026, 03:08 PM UTC
Duration
23h 40m
Affected: Payins
Timeline · 3 updates
  1. investigating Mar 25, 2026, 03:27 PM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. monitoring Mar 26, 2026, 12:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 26, 2026, 03:08 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 24, 2026

Brazil - PIX - Decrease in Conversion Rates

Detected by Pingoru
Mar 24, 2026, 03:47 PM UTC
Resolved
Mar 24, 2026, 05:26 PM UTC
Duration
1h 38m
Affected: PayinsPayouts
Timeline · 2 updates
  1. investigating Mar 24, 2026, 03:47 PM UTC

    We are currently observing a lower-than-normal conversion rate for payins and payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. resolved Mar 24, 2026, 05:26 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 18, 2026

Brazil - Pix - Decrease in Payin and Payout Conversion Rates

Detected by Pingoru
Mar 18, 2026, 07:48 PM UTC
Resolved
Mar 18, 2026, 08:43 PM UTC
Duration
54m
Affected: PayinsPayouts
Timeline · 3 updates
  1. investigating Mar 18, 2026, 07:48 PM UTC

    We would like to inform you that we have identified an incident with the Brazilian Central Bank system, that affect Pix both payin and payout. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. investigating Mar 18, 2026, 07:55 PM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 18, 2026, 08:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 17, 2026

Colombia Nequi Decrease in Conversion Rates

Detected by Pingoru
Mar 17, 2026, 09:06 AM UTC
Resolved
Mar 17, 2026, 03:05 PM UTC
Duration
5h 58m
Affected: Payins
Timeline · 3 updates
  1. investigating Mar 17, 2026, 09:06 AM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. identified Mar 17, 2026, 02:38 PM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Mar 17, 2026, 03:05 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 16, 2026

Peru - Yape & Plin - Decrease in Conversion Rates

Detected by Pingoru
Mar 16, 2026, 03:27 PM UTC
Resolved
Mar 16, 2026, 06:06 PM UTC
Duration
2h 38m
Affected: Payins
Timeline · 3 updates
  1. investigating Mar 16, 2026, 03:27 PM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. monitoring Mar 16, 2026, 05:36 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 16, 2026, 06:06 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 16, 2026

Chile - Webpay - Decrease in Conversion Rates

Detected by Pingoru
Mar 16, 2026, 03:14 PM UTC
Resolved
Mar 16, 2026, 06:45 PM UTC
Duration
3h 30m
Affected: Payins
Timeline · 3 updates
  1. investigating Mar 16, 2026, 03:14 PM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. monitoring Mar 16, 2026, 05:51 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 16, 2026, 06:45 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 12, 2026

Argentina Payouts Decrease in Conversion Rates

Detected by Pingoru
Mar 12, 2026, 12:54 AM UTC
Resolved
Mar 12, 2026, 01:21 AM UTC
Duration
27m
Affected: Payouts
Timeline · 3 updates
  1. investigating Mar 12, 2026, 12:54 AM UTC

    We are currently observing a lower-than-normal conversion rate for payouts to Argentina. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. investigating Mar 12, 2026, 01:21 AM UTC

    We are continuing to investigate this issue.

  3. resolved Mar 12, 2026, 01:21 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor March 10, 2026

Brazil - Pix - Decrease in Conversion Rates

Detected by Pingoru
Mar 10, 2026, 04:28 PM UTC
Resolved
Mar 10, 2026, 11:52 PM UTC
Duration
7h 23m
Affected: Payins
Timeline · 4 updates
  1. investigating Mar 10, 2026, 04:28 PM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. identified Mar 10, 2026, 04:36 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Mar 10, 2026, 05:11 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 10, 2026, 11:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 7, 2026

Brazil Payouts Decrease in Conversion Rates

Detected by Pingoru
Mar 07, 2026, 12:51 AM UTC
Resolved
Mar 07, 2026, 02:30 AM UTC
Duration
1h 39m
Affected: Payouts
Timeline · 2 updates
  1. investigating Mar 07, 2026, 12:51 AM UTC

    We are currently observing a lower-than-normal conversion rate for payouts to the specified country. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in this country. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.

  2. resolved Mar 07, 2026, 02:30 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice March 5, 2026

Chile Payment Methods Decrease in Conversion Rates

Detected by Pingoru
Mar 05, 2026, 08:50 AM UTC
Resolved
Mar 05, 2026, 04:12 PM UTC
Duration
7h 21m
Affected: Payins
Timeline · 2 updates
  1. investigating Mar 05, 2026, 08:50 AM UTC

    We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. resolved Mar 05, 2026, 04:12 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 13, 2026

Argentina - Payins incidence

Detected by Pingoru
Feb 13, 2026, 02:55 PM UTC
Resolved
Feb 13, 2026, 03:17 PM UTC
Duration
21m
Affected: Payins
Timeline · 2 updates
  1. investigating Feb 13, 2026, 02:55 PM UTC

    We are currently experiencing an issue impacting payin processing for payment methods in Argentina. We are working actively to restore full functionality We will provide continuous updates and confirm once payins for this country are fully restored and stable.

  2. resolved Feb 13, 2026, 03:17 PM UTC

    We would like to inform that this incidence is already solved and payins for Argentina are fully operational.

Read the full incident report →

Minor February 7, 2026

Brazil - PIX - Payins & Payouts - Decrease in Conversion Rates

Detected by Pingoru
Feb 07, 2026, 03:02 PM UTC
Resolved
Feb 07, 2026, 04:23 PM UTC
Duration
1h 20m
Affected: PayinsPayouts
Timeline · 4 updates
  1. investigating Feb 07, 2026, 03:02 PM UTC

    We would like to inform you that we have identified an incident with the Brazilian Central Bank system. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.

  2. identified Feb 07, 2026, 03:08 PM UTC

    We have detected an incident involving the Brazilian Central Bank system that is leading to sporadic problems with payment processing for multiple banks.

  3. monitoring Feb 07, 2026, 04:10 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 07, 2026, 04:23 PM UTC

    This incident has been resolved.

Read the full incident report →

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