PayRetailers incident

Ecuador - Pichincha Mi Vecino, Banco Pichincha and Mutualista Pichincha Payin Approval Rate Decrease

Resolved after 1 day 2 hours, affecting Payins, on June 23, 2026.

investigating Jun 23, 2026, 10:36 AM UTC

We are currently observing a decreased payin approval rate affecting transactions processed through the specified payment methods. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

Started
Jun 23, 2026, 10:36 AM UTC
Resolved
Jun 24, 2026, 12:57 PM UTC
Duration
1d 2h
Detected by Pingoru
Jun 23, 2026, 10:36 AM UTC

Affected components

Payins

Update timeline

  1. investigating Jun 23, 2026, 10:36 AM UTC

    We are currently observing a decreased payin approval rate affecting transactions processed through the specified payment methods. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

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