PayRetailers incident

Colombia Payin Approval Rate Decrease

Resolved after 2 hours 20 minutes, affecting Payins, on June 26, 2026.

investigating Jun 26, 2026, 12:48 AM UTC

We are currently observing a decreased payin approval rate affecting transactions processed through the specified payment method. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

Started
Jun 26, 2026, 12:48 AM UTC
Resolved
Jun 26, 2026, 03:08 AM UTC
Duration
2h 20m
Detected by Pingoru
Jun 26, 2026, 12:48 AM UTC

Affected components

Payins

Update timeline

  1. investigating Jun 26, 2026, 12:48 AM UTC

    We are currently observing a decreased payin approval rate affecting transactions processed through the specified payment method. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

  2. resolved Jun 26, 2026, 03:08 AM UTC

    This incident has been resolved.

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