PayRetailers incident

Mexico - Oxxo Payin Outage

Resolved after 3 days 18 hours, affecting Payins, on July 9, 2026.

identified Jul 10, 2026, 07:29 AM UTC

The issue has been identified and a fix is being implemented.

Started
Jul 09, 2026, 03:48 PM UTC
Resolved
Jul 13, 2026, 10:03 AM UTC
Duration
3d 18h
Detected by Pingoru
Jul 09, 2026, 03:48 PM UTC

Affected components

Payins

Update timeline

  1. investigating Jul 09, 2026, 03:48 PM UTC

    We are currently experiencing a critical outage affecting payins processed through the specified payment method. Our teams are actively investigating the issue and working to restore service as a priority. The situation is being closely monitored, and we will provide further updates as additional information becomes available.

  2. identified Jul 10, 2026, 07:29 AM UTC

    The issue has been identified and a fix is being implemented.

  3. resolved Jul 13, 2026, 10:03 AM UTC

    This incident has been resolved.

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