PayRetailers incident

Africa - Payin Approval Rate Decrease

Resolved after 3 hours 40 minutes, affecting Payins, on June 19, 2026.

investigating Jun 19, 2026, 05:31 PM UTC

We are currently observing a decreased payin approval rate affecting transactions processed through Africa payment methods. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

Started
Jun 19, 2026, 05:31 PM UTC
Resolved
Jun 19, 2026, 09:11 PM UTC
Duration
3h 40m
Detected by Pingoru
Jun 19, 2026, 05:31 PM UTC

Affected components

Payins

Update timeline

  1. investigating Jun 19, 2026, 05:31 PM UTC

    We are currently observing a decreased payin approval rate affecting transactions processed through Africa payment methods. The situation is being closely monitored, and we will provide further updates as additional information becomes available. All PayRetailers services remain fully operational, and our teams are actively monitoring external networks while working to restore normal performance levels.

  2. resolved Jun 19, 2026, 09:11 PM UTC

    This incident has been resolved.

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