Resolved after 4 hours 19 minutes, affecting Payouts, on May 28, 2026.
The issue causing decreased conversion rates has been fully resolved, and all transaction metrics have returned to normal levels. Our teams, together with external partners, have confirmed stable performance across all affected services. We will continue to monitor closely to ensure consistent operation. We appreciate your patience and understanding while this matter was addressed.
Affected components
Update timeline
- investigating May 28, 2026, 03:51 PM UTC
We are currently observing a lower-than-normal conversion rate for payouts to Chile. Our payout engine remains fully functional, and we are engaged with our partners to accelerate resolution and return to our expected conversion rates in Chile. We’ll continue to provide updates and notify you the moment full payout conversion recovery is achieved.
- resolved May 28, 2026, 08:11 PM UTC
The issue causing decreased conversion rates has been fully resolved, and all transaction metrics have returned to normal levels. Our teams, together with external partners, have confirmed stable performance across all affected services. We will continue to monitor closely to ensure consistent operation. We appreciate your patience and understanding while this matter was addressed.
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