PayRetailers incident
South Africa - Critical Outage Affecting Bank Transfer Payins
Resolved after 2 days, affecting Payins, on May 27, 2026.
The outage has been fully resolved, and all affected services have returned to normal operation. Our teams, together with external partners, have verified consistent transaction stability and full restoration of payment performance. We appreciate your patience and understanding throughout the incident.
Affected components
Update timeline
- investigating May 27, 2026, 05:55 PM UTC
We are currently experiencing a critical outage affecting payins processed through the specified payment method. Our teams are actively investigating and working to restore service as a priority. Further updates will be provided as soon as new information is available, including a final resolution notice once service is fully restored. PayRetailers platform remains operational. Monitoring of external networks and processing channels is ongoing to support recovery.
- investigating May 27, 2026, 06:12 PM UTC
We are continuing to investigate this issue.
- monitoring May 29, 2026, 04:25 PM UTC
Mitigation measures have been implemented in coordination with our partners, and transaction processing is gradually recovering. We are closely monitoring the situation to ensure full stability across all payment operations before marking the incident as resolved.
- resolved May 29, 2026, 06:12 PM UTC
The outage has been fully resolved, and all affected services have returned to normal operation. Our teams, together with external partners, have verified consistent transaction stability and full restoration of payment performance. We appreciate your patience and understanding throughout the incident.
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