PayRetailers incident

Nigeria - Decreased Deposit Approval Rates for Opay

Resolved after 4 days 17 hours, affecting Payins, on May 29, 2026.

monitoring Jun 02, 2026, 11:21 AM UTC

A fix has been implemented and we are monitoring the results.

Affected components

Payins

investigating May 29, 2026, 05:50 PM UTC

We have detected a decline in conversion rates for deposits via the specified payment method. Our system continues to operate normally, and we are working closely with our partner to restore optimal conversion performance. We’ll keep you updated on developments of our investigation and will confirm once conversion metrics have returned to expected levels.
monitoring Jun 02, 2026, 11:21 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jun 03, 2026, 11:28 AM UTC

This incident has been resolved.

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