OneTrust Outage History

Started Apr 03, 2026, 11:15 AM UTC· resolved Apr 03, 2026, 11:32 AM UTC

1. resolved Apr 03, 2026, 11:32 AM UTC

   Between 11:15 and 11:32 UTC, customers may have experienced connectivity issues when accessing the Data Mapping module within the APP environment. During this period, customers may have experienced: Inability to access or update inventory items, including assets, processing activities, vendors, and legal entities Issues submitting assessments related to inventory Disruptions to ongoing bulk import jobs for inventory data Corrective actions have been deployed and after a period of monitoring, we've confirmed resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM -1460. Root cause analysis investigations have been initiated, and an RCA will be provided.

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Started Apr 02, 2026, 01:26 PM UTC· resolved Apr 02, 2026, 01:53 PM UTC

1. resolved Apr 02, 2026, 01:53 PM UTC

   Between 13:26 and 13:53 UTC, customers hosted in the APP-APAC environment experienced a period of service outage and degradation impacting multiple OneTrust modules. During the incident window, customers may have experienced the following issues: Consent & Preference Management (Cookie Consent) Unable to add new sites for scanning Unable to view progress of existing scans Unable to add manual cookies Unable to add or modify services Unable to publish domains Unable to perform actions on templates or frameworks Preference centre portal failing to load API failures on: /rest/api/preferences/v3/datasubjects/profile /rest/api/preferences/v3/datasubject-profiles Core Services Gateway errors Delays or failures in email notifications Missing translations Scheduled events not triggering Failures in document exports, uploads, and downloads Intermittent inability to access the environment Data Mapping Inability to access or update inventory items (assets, processing activities, vendors, legal entities) Issues submitting assessments related to inventory Disruptions to ongoing bulk import jobs DSAR (Data Subject Access Requests) Failures or delays in request submission Issues accessing the data subject portal and webforms Integrations Delays in event processing Errors when calling Webhook APIs Login Login failures API authentication/validation failures Policy & Notice Management Privacy notice locations not tracking correctly Private share links not functioning Admin pages within Policy Management impacted OneTrust engineering teams implemented corrective actions to restore service. Following a period of monitoring, all systems have returned to normal operation, and the incident is now resolved. A root cause analysis (RCA) is currently underway. A detailed RCA will be shared once the investigation is complete. If you continue to experience any issues, please contact our Support team and reference IM-1458.

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Started Mar 27, 2026, 08:15 AM UTC· resolved Mar 27, 2026, 04:29 PM UTC

1. investigating Mar 27, 2026, 08:15 AM UTC

   We are currently investigating an issue impacting customers in the APP-DE environment, where previously generated email notifications from 3 March onwards are being re-transmitted. These notifications may relate to historical activities, such as assessments, data subject requests, or other system events, and may appear unexpected or no longer relevant. This behaviour is not the result of any new activity within your environment, but rather the reprocessing of earlier notification events. As a result, some users may receive emails that do not reflect recent actions. Our engineering teams are actively investigating the root cause and taking steps to prevent further unintended notifications. We will provide additional updates as more information becomes available.

2. resolved Mar 27, 2026, 04:29 PM UTC

   Following a period of monitoring, we can confirm the issue has been resolved. We want to reassure customers that all emails and notifications sent were tied to legitimate historical activity and were not the result of spurious behaviour. We understand that this incident caused confusion, and we apologise for any inconvenience this may have caused. A full Root Cause Analysis (RCA) will be made available within the next 10 days.

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Started Mar 25, 2026, 03:31 PM UTC· resolved Mar 25, 2026, 04:11 PM UTC

1. resolved Mar 25, 2026, 04:11 PM UTC

   Between 15:31 and 16:11 UTC, we experienced a service disruption affecting Consent Manager functionality within the APP-APAC environment. During this time, customers may have been unable to access the Preference Centre portal, create new Preference Centres, or successfully authenticate API requests. This also impacted the ability to retrieve or update data subject profiles and verify recent transaction statuses. Corrective actions have been deployed, and after a period of monitoring, we've confirmed resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM -1446. Root cause analysis investigations have been initiated, and an RCA will be provided.

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Started Mar 17, 2026, 01:18 PM UTC· resolved Mar 17, 2026, 01:35 PM UTC

1. resolved Mar 17, 2026, 01:35 PM UTC

   Between 13:16 and 13:35 UTC, we experienced a temporary service disruption in our APAC environment that impacted multiple services, including consent-related functionality. During the incident timeframe, customers may have observed the following behaviours: Module Impact Consent Management Failure in one of the following areas will occur: Inability to create preference center Failed authentication token requests, rendering customers unable to use any of the main application APIs Inability to verify the status of recent transactions for receipts Non-functional endpoint for /api/consentmanager/v1/datasubjects Non-functional endpoint for /api/consentmanager/v1/datasubjects/profiles VRM Vendor, Engagement and Contract Screens cannot not be accessed. Automation rules/Workflow rules related to Vendor, Engagement and Contract objects will not be working. Assessments involving Vendor, Engagement, and Contract objects cannot be responded/ approved. Public API involving Vendor, Engagement, and Contract objects will fail Policy & Notice Management Policy & Notice : Locations of privacy-notices cannot be tracked Enterprise-Policy : Private share link won't work All admin pages in Policy Management will be impacted Data Mapping Customers may be unable to access or update inventory items, including assets, processing activities, vendors, and legal entities. Submission of assessments related to inventory may be affected. Ongoing bulk import jobs for inventory data might experience disruptions. Core Services Gateway failures, Notifications (emails) delivery delays/failures, Missing Translations, scheduled events not triggered, exports/uploads/download of documents failing Unable to access environment Corrective actions have been deployed and after a period of monitoring, we've confirmed resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM- 1432 . Root cause analysis investigations have been initiated, and an RCA will be provided.

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Started Mar 09, 2026, 08:18 PM UTC· resolved Mar 11, 2026, 03:00 PM UTC

1. monitoring Mar 09, 2026, 08:18 PM UTC

   We are aware of an issue impacting customers in the APP environment, where users may experience delays or be unable to submit assessments (and also other performance issues related to the assessment and TPRM module) Our engineering team identified that the issue was caused by system lag in the APP environment. At present, the lag has returned to near-nominal levels, and we are actively monitoring the situation. While submitting assessments should now work, some users may still experience occasional delays. We will continue to closely monitor system performance until we fully confirm the resolution of this incident.

2. resolved Mar 11, 2026, 03:00 PM UTC

   Corrective actions have been deployed and after a period of monitoring, we've confirmed resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM -1427. Root cause analysis investigations have been initiated and an RCA will be provided.

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Started Mar 02, 2026, 11:41 AM UTC· resolved Mar 05, 2026, 09:55 PM UTC

1. investigating Mar 02, 2026, 11:41 AM UTC

   Following the deployment of 202602.1.0, we have identified an issue due to which customers may experience issues selecting & viewing data within the following attributes as part of the rollout of Data Migration: Legal Basis, Transfer Mechanism, Entity Type upgrade. The following attributes maybe impacted: Processing Activity: Legal Basis of Processing Processing Activity: Cross-Border Transfer Mechanism Entity: Type This issue may affect functionality across the following modules: Data Mapping Automation Third-Party Management Our engineering teams have identified the root cause and are actively working on a corrective fix to restore full data visibility. We anticipate deploying this fix within the next 48 hours. If you are experiencing impact related to this issue, please raise a Support case and reference incident IM-1421 . This will allow our teams to review your configuration and, where necessary, apply a targeted data fix to restore functionality.

2. monitoring Mar 05, 2026, 09:55 PM UTC

   We’ve finished developing the fix that will correct the data visibility issue and have successfully deployed it to the affected users. We’ve confirmed that the deployed fix has successfully resolved the data visibility issue. For more information into how custom values work in the Global Data Manager, we recommend users read the following article in MyOT: Global Reference Data Feature Guide | MyOneTrust If you continue to experience impact related to this issue, please raise a Support case and reference incident IM-1421. Root cause analysis investigations have been initiated and an RCA will be provided.

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Started Feb 25, 2026, 02:51 PM UTC· resolved Mar 03, 2026, 08:00 AM UTC

1. investigating Feb 25, 2026, 02:51 PM UTC

   We're investigating an issue where the daily and monthly Dashboards for Consent and Cookies are not updating as expected. Users may notice that no new data is appearing since Monday 22nd February. The issue was identified following a recent platform deployment. Our engineering team has made a configuration change to the deployment to prevent other environments from being impacted. Work is ongoing to implement a fix for the affected environment. We will provide further updates as progress continues.

2. identified Feb 26, 2026, 08:54 AM UTC

   We have identified the root cause of the issue impacting the Cookie Consent Dashboards, where data has not been updating since Monday, 22 February. Our engineering team is actively working on implementing a fix for the affected environment. The corrective changes are currently in progress. We will provide confirmed deployment timelines once the fix has been finalised and approved for release. Further updates will follow as progress continues.

3. identified Feb 26, 2026, 09:59 PM UTC

   Our engineering team has successfully implemented corrective changes in the affected lower‑level environments. Validation and monitoring activities are ongoing to confirm expected behavior. Confirmed deployment timelines will be shared once the fix has been fully validated and approved for release. Further updates will follow as progress continues.

4. monitoring Mar 03, 2026, 06:00 AM UTC

   We've finished implementing the fix within the affected environments . We're monitoring the affected environment to confirm that our actions have successfully resolved the issue. We'll provide an update on confirmation of this.

5. resolved Mar 03, 2026, 08:00 AM UTC

   Corrective actions have been deployed, and after a period of monitoring, we've confirmed resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM -1417. Root cause analysis investigations have been initiated and an RCA will be provided.

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Started Feb 24, 2026, 11:29 AM UTC· resolved Mar 23, 2026, 08:39 PM UTC

1. investigating Feb 24, 2026, 11:29 AM UTC

   We’ve identified an issue where a specific Insights dashboard may intermittently become unavailable or fail to load, returning a 404 error. Our engineering team has confirmed that the issue appears to be related to an upstream provider dependency . The issue has been escalated to Microsoft, and we are actively working with their support team. Additional updates will be provided when they become available.

2. investigating Mar 12, 2026, 04:23 PM UTC

   Our engineering teams have confirmed with Microsoft that the issue is caused by a Microsoft backward‑compatibility regression , which is directly impacting report functionality. However, they acknowledge that some reports are currently being impacted . The issue has been escalated to the Microsoft Product Group, and we are actively working with their support team. Additional updates will be provided when they become available.

3. investigating Mar 13, 2026, 05:30 AM UTC

   We're continuing to collaborate with our third-party provider (Microsoft team) and investigating to find the root cause of this issue. Further updates will be provided as soon as possible.

4. investigating Mar 16, 2026, 08:30 AM UTC

   Our engineers are currently working with the Microsoft team to validate and investigate a workaround suggested by Microsoft before implementing it. We will share further updates as new information becomes available. Thank you for your patience while the investigation continues.

5. investigating Mar 18, 2026, 05:35 PM UTC

   Our engineers continue to work closely with the Microsoft Product Group to investigate the issue and implement a long‑term fix. Joint engineering efforts remain ongoing to validate findings and remediation options. We will share further updates as new information becomes available. Thank you for your patience while the investigation continues.

6. investigating Mar 20, 2026, 10:00 AM UTC

   Our engineering teams remain actively engaged with the Microsoft Product Group to investigate this issue and progress a sustainable, long-term resolution. This is a coordinated effort, with ongoing validation of identified behaviours and potential remediation approaches to ensure the fix is both effective and stable. We will continue to provide updates as soon as there are confirmed developments. In the meantime, if you are experiencing issues where the Insights dashboard intermittently becomes unavailable or fails to load with a 404 error, please raise a support request and reference IM-1428 so that we can track the impact and prioritise accordingly. Thank you for your continued patience while this investigation continues.

7. resolved Mar 23, 2026, 08:39 PM UTC

   Corrective actions have been deployed, and no further impact has been reported following the previously identified mitigation, including actions taken by Microsoft. Based on the sustained stability observed, we’re proceeding to close this incident. If you continue to experience any issues, please contact Support and reference IM‑1428. Root cause analysis investigations have been initiated, and an RCA will be provided.

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Started Feb 24, 2026, 08:15 AM UTC· resolved Feb 24, 2026, 08:39 AM UTC

1. resolved Feb 24, 2026, 08:39 AM UTC

   We’ve identified an issue where users were unable to access the core services through the APP-IN environment. We’ve determined that the issue has been resolved. Core Services All clouds All modules Behaviour Gateway failures, Notifications (emails) delivery delays/failures, Missing Translations, scheduled events not triggered, exports/uploads/download of documents failing Unable to access environment If you are still experiencing issues, please contact our support teams quoting IM-1415. Root cause analysis investigations have been initiated and an RCA will be provided

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Started Feb 19, 2026, 04:03 PM UTC· resolved Feb 19, 2026, 04:30 PM UTC

1. investigating Feb 19, 2026, 04:03 PM UTC

   We’ve identified an issue where users may encounter performance degradation with Legacy Dashboards when accessing the service through the APP environment. We're running commands on a subset of affected infrastructure to mitigate the issue. We'll provide an update in approximately two hours.

2. resolved Feb 19, 2026, 04:30 PM UTC

   Our actions have been successful in mitigating the infrastructure issue that was causing the degradation. After a period of monitoring the service, we've confirmed the issue has been resolved.

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Started Feb 07, 2026, 07:57 AM UTC· resolved Feb 07, 2026, 04:00 PM UTC

1. investigating Feb 07, 2026, 07:57 AM UTC

   We have identified that users within the APP-HC & UAT-HC environment are experiencing issues accessing reporting applications, including Insights dashboards and reports, when attempting to use the reporting and insight dashboard services through the APP-HC and UAT-HC environments. We are currently investigating this issue with our third-party provider and will provide updates as soon as more information becomes available.

2. resolved Feb 07, 2026, 10:21 AM UTC

   After a period of monitoring, our third-party provider has fully resolved the incident, and all services are now fully functional. If you are still experiencing issues, please contact our support teams quoting IM-1401 Root cause analysis investigations have been initiated, and a detailed RCA will be shared once available.

3. monitoring Feb 07, 2026, 10:30 AM UTC

   Our third-party provider has confirmed a partial recovery of services, and our systems are currently up. We are closely monitoring the environment and awaiting full confirmation from our provider on complete service restoration. We will continue to share updates as more information becomes available.

4. monitoring Feb 07, 2026, 04:00 PM UTC

   We have not yet received full confirmation of service recovery from our third-party provider; however, our systems are currently operational. We are closely monitoring the environment and awaiting formal confirmation of complete service restoration. Further updates will be shared as more information becomes available.

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Started Jan 20, 2026, 05:00 PM UTC· resolved Jan 21, 2026, 01:00 PM UTC

1. investigating Jan 20, 2026, 05:00 PM UTC

   Our engineering teams are investigating a lag of approximately 80K vendor events being published to Insights on APP-PROD . Our teams are actively monitoring the situation and working to ensure data synchronization resumes as expected. Impact to Customer: Dashboards and reports may display stale or incomplete data. Data could be up to 24 hours old until the backlog clears. No customer action required; catch-up may take up to one day .

2. identified Jan 21, 2026, 07:30 AM UTC

   Our engineering teams continue to actively monitor and process the vendor event backlog in APP-PROD. Event processing has improved; however, there is still an approximate 10 hrs lag as the remaining backlog clears. Our team is closely tracking the backlog and will provide further updates as the lag continues to reduce.

3. resolved Jan 21, 2026, 01:00 PM UTC

   Our engineering teams have completed processing of the vendor event backlog in APP-PROD , and system behavior has fully stabilized. Event throughput has normalized, and the previously observed processing lag has cleared. While earlier improvements reduced the delay to approximately 10 hours, the backlog has now been fully cleared with no residual impact to downstream services. We will continue to closely monitor the platform to ensure sustained stability and will take immediate action if any deviation is observed. No further customer impact is expected at this time.

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Started Jan 18, 2026, 08:05 AM UTC· resolved Jan 18, 2026, 08:39 AM UTC

1. resolved Jan 18, 2026, 08:39 AM UTC

   Incident Summary Between 08:05 and 08:39 UTC, multiple services within the APP-FR environment experienced an outage. During this period, customers may have encountered service unavailability or degraded performance across several Privacy Management and Consent & Preference Management features. Customer Impact During the incident window, the following behaviours may have been observed: Privacy Management - Assessment Automation Degraded performance while accessing the Assessment Automation module or associated APIs. Module not operational Privacy Management - API Failures will start occurring, and the API will not function /rest/api/preferences/v3/datasubjects/profile /rest/api/preferences/v3/datasubject-profiles Consent & Preference Management - Cookie Consent Unable to add new sites for scanning. Unable to view the progress of existing scans. Unable to add manual cookies. Unable to add or modify services. Unable to publish domains. Unable to perform any actions on the template or framework. Resolution Corrective actions have been successfully completed, and we have confirmed that all affected services have been restored. The issue has been fully mitigated, and systems are now operating normally. Next Steps A root cause analysis (RCA) investigation is currently underway, and we will share the RCA once it is finalised. If you continue to experience any issues, please contact our Support team and reference Incident ID: IM-1376 . We sincerely apologise for any inconvenience this disruption may have caused and appreciate your patience while we worked to resolve the issue.

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Started Jan 14, 2026, 12:04 AM UTC· resolved Jan 14, 2026, 12:54 AM UTC

1. resolved Jan 14, 2026, 12:54 AM UTC

   Resolved Summary We experienced an outage affecting the APP-EU environment between 00:04 and 00:54 UTC. During this time, multiple services were unavailable, and customers may have been unable to access the services within the platform. Impact Customers in the APP-EU environment may have encountered failures when accessing various modules and services like Privacy Portal, Consent Receipt, HA Preference Center and DSAR Webforms. Current Status Service has fully recovered. We apologise for the disruption and appreciate your patience. We have initiated our Problem Management process, and an RCA will be provided. If you are still experiencing issues, please contact our support teams quoting IM-1367 .

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Started Dec 17, 2025, 09:10 PM UTC· resolved Dec 18, 2025, 04:59 PM UTC

1. investigating Dec 17, 2025, 09:10 PM UTC

   We are currently investigating an issue in the APP environment where delays in the Inventory Service topic processing are causing data lag. As a result, some customers may observe delayed or incomplete inventory updates within the application. Our engineering teams are actively working to identify the root cause and restore normal processing. We will provide updates as more information becomes available.

2. investigating Dec 18, 2025, 04:30 AM UTC

   We are continuing to investigate the issue related to delays in Inventory Service topic processing, which may result in delayed or incomplete inventory updates for some customers. While some improvement was observed after service restarts, parts of the workflow continue to process more slowly than expected. Our engineering teams are actively working on remediation, and we will share the next update as soon as more progress is made.

3. investigating Dec 18, 2025, 10:00 AM UTC

   Our engineers are actively investigating the cause of the processing lag and the resulting backlog. The investigation is ongoing, and the team is reviewing system behaviour and performance to identify the underlying issue. We will continue to monitor the situation closely and provide updates as the investigation progresses.

4. identified Dec 18, 2025, 02:51 PM UTC

   Our Engineering teams have implemented corrective measures to address the processing delays impacting bulk import and bulk update jobs. The processing backlog is actively draining, and we are seeing steady improvement in job execution. We will continue to closely monitor the platform until all processing queues are fully cleared and performance is fully restored. Further updates will be shared as appropriate. Thank you for your patience while we worked to resolve this issue.

5. resolved Dec 18, 2025, 04:59 PM UTC

   Following a period of monitoring, we can confirm that the Inventory Service processing delays in the APP environment have been fully resolved. System performance has returned to expected levels, and processing lag has decreased to nominal levels. All inventory workflows are now operating normally. If you continue to experience any related issues, please contact our Support team and reference Incident IM-1359 for assistance. A root cause analysis has been initiated, and a detailed RCA will be shared once the investigation is complete. Thank you for your patience and understanding.

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Started Dec 15, 2025, 03:51 PM UTC· resolved Dec 15, 2025, 06:16 PM UTC

1. investigating Dec 15, 2025, 03:51 PM UTC

   We are currently investigating an issue where the My.OneTrust.com website is intermittently unavailable. Customers may encounter an error message stating “This site cannot be accessed” when attempting to load the site. Impact Customers may be unable to: Create or manage support cases View system status updates Access product documentation Access knowledge articles

2. resolved Dec 15, 2025, 06:16 PM UTC

   We have implemented a fix for the issue that caused intermittent unavailability of the My.OneTrust.com website. Our team has verified that functionality has been restored, and customers should now be able to access the site without error.

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Started Dec 05, 2025, 09:05 AM UTC· resolved Dec 05, 2025, 09:34 AM UTC

1. investigating Dec 05, 2025, 09:05 AM UTC

   We are currently experiencing a total outage across OneTrust services. This disruption is related to an ongoing incident at our third-party provider, Cloudflare. Cloudflare has reported issues impacting the Cloudflare Dashboard and related APIs, which are impacting connectivity and access to OneTrust services. Our teams are actively monitoring the situation and working closely with Cloudflare as they investigate. We will provide updates as more information becomes available.

2. monitoring Dec 05, 2025, 09:15 AM UTC

   Cloudflare has implemented a fix for the incident impacting their Dashboard and related APIs, and we are now observing the restoration of OneTrust services. Customer access is steadily recovering. Our teams will continue to closely monitor system performance and stability.

3. resolved Dec 05, 2025, 09:34 AM UTC

   The disruption to OneTrust services has now been resolved. The outage was caused by an incident at our third-party provider, Cloudflare, which impacted their Dashboard and related APIs. Cloudflare implemented a fix, after which OneTrust services began recovering. All services are now restored, and customers should be able to access the platform as expected. Our teams will continue to monitor system performance to ensure ongoing stability. If you are still experiencing issues, please contact our support teams quoting IM- 1343 . Root cause analysis investigations have been initiated, and an RCA will be provided.

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Started Nov 14, 2025, 02:36 PM UTC· resolved Nov 14, 2025, 02:46 PM UTC

1. resolved Nov 14, 2025, 02:46 PM UTC

   Summary We experienced an outage affecting the APP-CA environment between 14:36 and 14:46 UTC. During this time, multiple modules were unavailable and customers may have been unable to access the platform. Impact Customers in the APP-CA region may have encountered failures when logging in or accessing various modules and services. Current Status Service has fully recovered. Our Cloud Operations and Engineering teams are continuing to investigate the root cause to prevent recurrence. We apologise for the disruption and appreciate your patience. We have initiated our Problem Management process, and an RCA will be provided. If you are still experiencing issues, please contact our support teams quoting IM-1314 .

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Started Nov 12, 2025, 03:21 AM UTC· resolved Nov 12, 2025, 04:09 AM UTC

1. resolved Nov 12, 2025, 04:09 AM UTC

   APP-DE - Multple Service Outage Incident End Time Nov 12, 2025 04:09:00 AM UTC

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