IM-1359 - Inventory Service Delays (APP Environment)

Update timeline

1. investigating Dec 17, 2025, 09:10 PM UTC

   We are currently investigating an issue in the APP environment where delays in the Inventory Service topic processing are causing data lag. As a result, some customers may observe delayed or incomplete inventory updates within the application. Our engineering teams are actively working to identify the root cause and restore normal processing. We will provide updates as more information becomes available.

2. investigating Dec 18, 2025, 04:30 AM UTC

   We are continuing to investigate the issue related to delays in Inventory Service topic processing, which may result in delayed or incomplete inventory updates for some customers. While some improvement was observed after service restarts, parts of the workflow continue to process more slowly than expected. Our engineering teams are actively working on remediation, and we will share the next update as soon as more progress is made.

3. investigating Dec 18, 2025, 10:00 AM UTC

   Our engineers are actively investigating the cause of the processing lag and the resulting backlog. The investigation is ongoing, and the team is reviewing system behaviour and performance to identify the underlying issue. We will continue to monitor the situation closely and provide updates as the investigation progresses.

4. identified Dec 18, 2025, 02:51 PM UTC

   Our Engineering teams have implemented corrective measures to address the processing delays impacting bulk import and bulk update jobs. The processing backlog is actively draining, and we are seeing steady improvement in job execution. We will continue to closely monitor the platform until all processing queues are fully cleared and performance is fully restored. Further updates will be shared as appropriate. Thank you for your patience while we worked to resolve this issue.

5. resolved Dec 18, 2025, 04:59 PM UTC

   Following a period of monitoring, we can confirm that the Inventory Service processing delays in the APP environment have been fully resolved. System performance has returned to expected levels, and processing lag has decreased to nominal levels. All inventory workflows are now operating normally. If you continue to experience any related issues, please contact our Support team and reference Incident IM-1359 for assistance. A root cause analysis has been initiated, and a detailed RCA will be shared once the investigation is complete. Thank you for your patience and understanding.