OneTrust experienced a major incident on January 18, 2026, lasting 34m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jan 18, 2026, 08:39 AM UTC
Incident Summary Between 08:05 and 08:39 UTC, multiple services within the APP-FR environment experienced an outage. During this period, customers may have encountered service unavailability or degraded performance across several Privacy Management and Consent & Preference Management features. Customer Impact During the incident window, the following behaviours may have been observed: Privacy Management - Assessment Automation Degraded performance while accessing the Assessment Automation module or associated APIs. Module not operational Privacy Management - API Failures will start occurring, and the API will not function /rest/api/preferences/v3/datasubjects/profile /rest/api/preferences/v3/datasubject-profiles Consent & Preference Management - Cookie Consent Unable to add new sites for scanning. Unable to view the progress of existing scans. Unable to add manual cookies. Unable to add or modify services. Unable to publish domains. Unable to perform any actions on the template or framework. Resolution Corrective actions have been successfully completed, and we have confirmed that all affected services have been restored. The issue has been fully mitigated, and systems are now operating normally. Next Steps A root cause analysis (RCA) investigation is currently underway, and we will share the RCA once it is finalised. If you continue to experience any issues, please contact our Support team and reference Incident ID: IM-1376 . We sincerely apologise for any inconvenience this disruption may have caused and appreciate your patience while we worked to resolve the issue.