OneTrust experienced a major incident on March 25, 2026, lasting 40m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Mar 25, 2026, 04:11 PM UTC
Between 15:31 and 16:11 UTC, we experienced a service disruption affecting Consent Manager functionality within the APP-APAC environment. During this time, customers may have been unable to access the Preference Centre portal, create new Preference Centres, or successfully authenticate API requests. This also impacted the ability to retrieve or update data subject profiles and verify recent transaction statuses. Corrective actions have been deployed, and after a period of monitoring, we've confirmed resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM -1446. Root cause analysis investigations have been initiated, and an RCA will be provided.