OneTrust experienced a major incident on January 14, 2026, lasting 50m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jan 14, 2026, 12:54 AM UTC
Resolved Summary We experienced an outage affecting the APP-EU environment between 00:04 and 00:54 UTC. During this time, multiple services were unavailable, and customers may have been unable to access the services within the platform. Impact Customers in the APP-EU environment may have encountered failures when accessing various modules and services like Privacy Portal, Consent Receipt, HA Preference Center and DSAR Webforms. Current Status Service has fully recovered. We apologise for the disruption and appreciate your patience. We have initiated our Problem Management process, and an RCA will be provided. If you are still experiencing issues, please contact our support teams quoting IM-1367 .