OneTrust experienced a major incident on December 5, 2025 affecting CMP API Banner and Cookie Banner and 1 more component, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2025, 09:05 AM UTC
We are currently experiencing a total outage across OneTrust services. This disruption is related to an ongoing incident at our third-party provider, Cloudflare. Cloudflare has reported issues impacting the Cloudflare Dashboard and related APIs, which are impacting connectivity and access to OneTrust services. Our teams are actively monitoring the situation and working closely with Cloudflare as they investigate. We will provide updates as more information becomes available.
- monitoring Dec 05, 2025, 09:15 AM UTC
Cloudflare has implemented a fix for the incident impacting their Dashboard and related APIs, and we are now observing the restoration of OneTrust services. Customer access is steadily recovering. Our teams will continue to closely monitor system performance and stability.
- resolved Dec 05, 2025, 09:34 AM UTC
The disruption to OneTrust services has now been resolved. The outage was caused by an incident at our third-party provider, Cloudflare, which impacted their Dashboard and related APIs. Cloudflare implemented a fix, after which OneTrust services began recovering. All services are now restored, and customers should be able to access the platform as expected. Our teams will continue to monitor system performance to ensure ongoing stability. If you are still experiencing issues, please contact our support teams quoting IM- 1343 . Root cause analysis investigations have been initiated, and an RCA will be provided.