OneTrust experienced a notice incident on November 12, 2025, lasting 48m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Nov 12, 2025, 04:09 AM UTC
APP-DE - Multple Service Outage Incident End Time Nov 12, 2025 04:09:00 AM UTC Affected Components APP-DE - Privacy Portal, Consent Manager, Consent Receipts, DSAR, Preference Centre Resolved On 12th November, between 03:21:00 and 04:09:00 UTC, we experienced a temporary disruption in the APP-DE environment. Below is a breakdown of the observed impacts across the affected service: Consent Management Impact Failure in one of the following areas will occur: Inability to create preference center Failed authentication token requests, rendering customers unable to use any of the main application APIs Inability to verify the status of recent transactions for receipts Non-functional endpoint for /api/consentmanager/v1/datasubjects Non-functional endpoint for /api/consentmanager/v1/datasubjects/profiles Consent Receipts Impact Customer API workflow looking to get DS details will fail. DSAR Impact Delay in processing request within the stipulated guidelines according to the privacy law. HA Preference Center Impact One of the below failures will start occurring and the API will not function /rest/api/preferences/v3/datasubjects/profile /rest/api/preferences/v3/datasubject-profiles Incident Duration: 47 minutes Corrective actions have been deployed, and we've confirmed the resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM-1306. Root cause analysis investigations have been initiated, and an RCA will be provided