OneTrust experienced a major incident on November 14, 2025, lasting 10m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Nov 14, 2025, 02:46 PM UTC
Summary We experienced an outage affecting the APP-CA environment between 14:36 and 14:46 UTC. During this time, multiple modules were unavailable and customers may have been unable to access the platform. Impact Customers in the APP-CA region may have encountered failures when logging in or accessing various modules and services. Current Status Service has fully recovered. Our Cloud Operations and Engineering teams are continuing to investigate the root cause to prevent recurrence. We apologise for the disruption and appreciate your patience. We have initiated our Problem Management process, and an RCA will be provided. If you are still experiencing issues, please contact our support teams quoting IM-1314 .