OneTrust incident

IM-1427 - Assessment Submission Delays or failure

Minor Resolved View vendor source →

OneTrust experienced a minor incident on March 9, 2026, lasting 1d 18h. The incident has been resolved; the full update timeline is below.

Started
Mar 09, 2026, 08:18 PM UTC
Resolved
Mar 11, 2026, 03:00 PM UTC
Duration
1d 18h
Detected by Pingoru
Mar 09, 2026, 08:18 PM UTC

Update timeline

  1. monitoring Mar 09, 2026, 08:18 PM UTC

    We are aware of an issue impacting customers in the APP environment, where users may experience delays or be unable to submit assessments (and also other performance issues related to the assessment and TPRM module) Our engineering team identified that the issue was caused by system lag in the APP environment. At present, the lag has returned to near-nominal levels, and we are actively monitoring the situation. While submitting assessments should now work, some users may still experience occasional delays. We will continue to closely monitor system performance until we fully confirm the resolution of this incident.

  2. resolved Mar 11, 2026, 03:00 PM UTC

    Corrective actions have been deployed and after a period of monitoring, we've confirmed resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM -1427. Root cause analysis investigations have been initiated and an RCA will be provided.