OneTrust incident

IM-1350 - My.OneTrust.com website is intermittent

Notice Resolved View vendor source →

OneTrust experienced a notice incident on December 15, 2025, lasting 2h 24m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2025, 03:51 PM UTC
Resolved
Dec 15, 2025, 06:16 PM UTC
Duration
2h 24m
Detected by Pingoru
Dec 15, 2025, 03:51 PM UTC

Update timeline

  1. investigating Dec 15, 2025, 03:51 PM UTC

    We are currently investigating an issue where the My.OneTrust.com website is intermittently unavailable. Customers may encounter an error message stating “This site cannot be accessed” when attempting to load the site. Impact Customers may be unable to: Create or manage support cases View system status updates Access product documentation Access knowledge articles

  2. resolved Dec 15, 2025, 06:16 PM UTC

    We have implemented a fix for the issue that caused intermittent unavailability of the My.OneTrust.com website. Our team has verified that functionality has been restored, and customers should now be able to access the site without error.