OneTrust experienced a major incident on April 3, 2026, lasting 17m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Apr 03, 2026, 11:32 AM UTC
Between 11:15 and 11:32 UTC, customers may have experienced connectivity issues when accessing the Data Mapping module within the APP environment. During this period, customers may have experienced: Inability to access or update inventory items, including assets, processing activities, vendors, and legal entities Issues submitting assessments related to inventory Disruptions to ongoing bulk import jobs for inventory data Corrective actions have been deployed and after a period of monitoring, we've confirmed resolution of this incident. If you are still experiencing issues, please contact our support teams quoting IM -1460. Root cause analysis investigations have been initiated, and an RCA will be provided.