IM-1380 - APP-PROD- Insights Data Mapping Data Lag

Update timeline

1. investigating Jan 20, 2026, 05:00 PM UTC

   Our engineering teams are investigating a lag of approximately 80K vendor events being published to Insights on APP-PROD . Our teams are actively monitoring the situation and working to ensure data synchronization resumes as expected. Impact to Customer: Dashboards and reports may display stale or incomplete data. Data could be up to 24 hours old until the backlog clears. No customer action required; catch-up may take up to one day .

2. identified Jan 21, 2026, 07:30 AM UTC

   Our engineering teams continue to actively monitor and process the vendor event backlog in APP-PROD. Event processing has improved; however, there is still an approximate 10 hrs lag as the remaining backlog clears. Our team is closely tracking the backlog and will provide further updates as the lag continues to reduce.

3. resolved Jan 21, 2026, 01:00 PM UTC

   Our engineering teams have completed processing of the vendor event backlog in APP-PROD , and system behavior has fully stabilized. Event throughput has normalized, and the previously observed processing lag has cleared. While earlier improvements reduced the delay to approximately 10 hours, the backlog has now been fully cleared with no residual impact to downstream services. We will continue to closely monitor the platform to ensure sustained stability and will take immediate action if any deviation is observed. No further customer impact is expected at this time.