IM-1458 - Multiple Module Service Outages

Update timeline

1. resolved Apr 02, 2026, 01:53 PM UTC

   Between 13:26 and 13:53 UTC, customers hosted in the APP-APAC environment experienced a period of service outage and degradation impacting multiple OneTrust modules. During the incident window, customers may have experienced the following issues: Consent & Preference Management (Cookie Consent) Unable to add new sites for scanning Unable to view progress of existing scans Unable to add manual cookies Unable to add or modify services Unable to publish domains Unable to perform actions on templates or frameworks Preference centre portal failing to load API failures on: /rest/api/preferences/v3/datasubjects/profile /rest/api/preferences/v3/datasubject-profiles Core Services Gateway errors Delays or failures in email notifications Missing translations Scheduled events not triggering Failures in document exports, uploads, and downloads Intermittent inability to access the environment Data Mapping Inability to access or update inventory items (assets, processing activities, vendors, legal entities) Issues submitting assessments related to inventory Disruptions to ongoing bulk import jobs DSAR (Data Subject Access Requests) Failures or delays in request submission Issues accessing the data subject portal and webforms Integrations Delays in event processing Errors when calling Webhook APIs Login Login failures API authentication/validation failures Policy & Notice Management Privacy notice locations not tracking correctly Private share links not functioning Admin pages within Policy Management impacted OneTrust engineering teams implemented corrective actions to restore service. Following a period of monitoring, all systems have returned to normal operation, and the incident is now resolved. A root cause analysis (RCA) is currently underway. A detailed RCA will be shared once the investigation is complete. If you continue to experience any issues, please contact our Support team and reference IM-1458.