OneTrust incident
IM-1401 - Reporting and Insight Dashboards down within APP-HC & UAT-HC
OneTrust experienced a major incident on February 7, 2026, lasting 8h 2m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Feb 07, 2026, 07:57 AM UTC
We have identified that users within the APP-HC & UAT-HC environment are experiencing issues accessing reporting applications, including Insights dashboards and reports, when attempting to use the reporting and insight dashboard services through the APP-HC and UAT-HC environments. We are currently investigating this issue with our third-party provider and will provide updates as soon as more information becomes available.
- resolved Feb 07, 2026, 10:21 AM UTC
After a period of monitoring, our third-party provider has fully resolved the incident, and all services are now fully functional. If you are still experiencing issues, please contact our support teams quoting IM-1401 Root cause analysis investigations have been initiated, and a detailed RCA will be shared once available.
- monitoring Feb 07, 2026, 10:30 AM UTC
Our third-party provider has confirmed a partial recovery of services, and our systems are currently up. We are closely monitoring the environment and awaiting full confirmation from our provider on complete service restoration. We will continue to share updates as more information becomes available.
- monitoring Feb 07, 2026, 04:00 PM UTC
We have not yet received full confirmation of service recovery from our third-party provider; however, our systems are currently operational. We are closely monitoring the environment and awaiting formal confirmation of complete service restoration. Further updates will be shared as more information becomes available.