IM-1428 - Multiple Environments - Insights Dashboard Load Failure

Update timeline

1. investigating Feb 24, 2026, 11:29 AM UTC

   We’ve identified an issue where a specific Insights dashboard may intermittently become unavailable or fail to load, returning a 404 error. Our engineering team has confirmed that the issue appears to be related to an upstream provider dependency . The issue has been escalated to Microsoft, and we are actively working with their support team. Additional updates will be provided when they become available.

2. investigating Mar 12, 2026, 04:23 PM UTC

   Our engineering teams have confirmed with Microsoft that the issue is caused by a Microsoft backward‑compatibility regression , which is directly impacting report functionality. However, they acknowledge that some reports are currently being impacted . The issue has been escalated to the Microsoft Product Group, and we are actively working with their support team. Additional updates will be provided when they become available.

3. investigating Mar 13, 2026, 05:30 AM UTC

   We're continuing to collaborate with our third-party provider (Microsoft team) and investigating to find the root cause of this issue. Further updates will be provided as soon as possible.

4. investigating Mar 16, 2026, 08:30 AM UTC

   Our engineers are currently working with the Microsoft team to validate and investigate a workaround suggested by Microsoft before implementing it. We will share further updates as new information becomes available. Thank you for your patience while the investigation continues.

5. investigating Mar 18, 2026, 05:35 PM UTC

   Our engineers continue to work closely with the Microsoft Product Group to investigate the issue and implement a long‑term fix. Joint engineering efforts remain ongoing to validate findings and remediation options. We will share further updates as new information becomes available. Thank you for your patience while the investigation continues.

6. investigating Mar 20, 2026, 10:00 AM UTC

   Our engineering teams remain actively engaged with the Microsoft Product Group to investigate this issue and progress a sustainable, long-term resolution. This is a coordinated effort, with ongoing validation of identified behaviours and potential remediation approaches to ensure the fix is both effective and stable. We will continue to provide updates as soon as there are confirmed developments. In the meantime, if you are experiencing issues where the Insights dashboard intermittently becomes unavailable or fails to load with a 404 error, please raise a support request and reference IM-1428 so that we can track the impact and prioritise accordingly. Thank you for your continued patience while this investigation continues.

7. resolved Mar 23, 2026, 08:39 PM UTC

   Corrective actions have been deployed, and no further impact has been reported following the previously identified mitigation, including actions taken by Microsoft. Based on the sustained stability observed, we’re proceeding to close this incident. If you continue to experience any issues, please contact Support and reference IM‑1428. Root cause analysis investigations have been initiated, and an RCA will be provided.