OneTrust experienced a major incident on February 24, 2026, lasting 24m. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Feb 24, 2026, 08:39 AM UTC
We’ve identified an issue where users were unable to access the core services through the APP-IN environment. We’ve determined that the issue has been resolved. Core Services All clouds All modules Behaviour Gateway failures, Notifications (emails) delivery delays/failures, Missing Translations, scheduled events not triggered, exports/uploads/download of documents failing Unable to access environment If you are still experiencing issues, please contact our support teams quoting IM-1415. Root cause analysis investigations have been initiated and an RCA will be provided